Resort news

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3. Permissions to access information and features in apps on mobile devices

• For mobile app services, the Company will access information and features on mobile devices. permissions to access information on mobile devices. In addition to the required permissions, users will be requested to grant optional permissions to the app when they try to use certain services. Android OS and iOS may request optional permissions in different ways and no service restrictions or prohibitions will apply to the users who do not grant any permissions to the app.

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4. How to collect personal information

The company collects personal information in the following ways:

• - collection of generated information in PC, mobile and APP application processes through the collection
• - Offered by affiliates
• - Written collection of personal information such as offline events and events
• - Collection of user's personal information through e-mail, fax, phone, etc. during reservation and consultation process/li>
• - Submissions related to membership services such as application for membership, transfer of title, etc.

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• 1. The company entrusts personal information as follows to fulfill the service, and in accordance with relevant laws and regulations, the consignment agreement stipulates the necessary information so that personal information can be safely managed.

• Article 5. Consignment of personal information processing

  Category	Third party service providers	sub-processor	Activities to be consigned	Personal information retention and usage period
  Information system operation and management	Lotte Information and Communication Co., Ltd.	Etribe Co., Ltd.	computer system operation, website operation	Upon subcontractor agreement termination
  			SMS, Kakao Talk notification message sending business
  	Lotte Members Co., Ltd.	-	Integrated Member System (L.POINT) Operations	Upon subcontractor agreement termination
  			SSO membership system operation
  			agency for payment of goods
  			authentication service
  Personalized content	Insider Pte. Ltd.	-	personalized marketing	Upon subcontractor agreement termination
  paperwork agency	Soul Company Co., Ltd., G&C Co., Ltd., Trinitywith Co., Ltd., Golf 114 Membership Exchange	-	distribution paperwork agency	Upon subcontractor agreement termination
  Business site management and operation	The Man Co., Ltd., Macserve Co., Ltd., Doing C&S Co., Ltd., Sway Korea Co., Ltd., IBS Industry Co., Ltd., CJ Freshway Co., Ltd., Ko&M Co., Ltd., Pulmuone Food & Culture Co., Ltd., Stance Golf Co., Ltd. , Billis Korea Co., Ltd., TOT Co., Ltd., Daejung golf engineering Co., Ltd., Properlandscape Co., Ltd., jaymaster, garam, JAMESENG CO.Ltd, Inchang. Co., Ltd.	-	Business site management, facility management, safety management, food and beverage operation, and pro shop operation	Upon subcontractor agreement termination

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• 1. A 'cookie' is a temporary file that is automatically created when you access a website. It is a small amount of information that the server used to operate the website sends to your computer browser and is stored on your PC's hard disk. It also becomes.
• 2. The Company uses 'cookies' that store and retrieve usage information from time to time in order to provide a fast and useful service when members use the website.
• 3. You have a choice about cookies, and you can choose to allow all cookies, check each time you save cookies, or block all cookies by setting your web browser options in the following ways.
  (1) Internet Explorer: Tools menu at the top of the web browser > Internet options > Personal information > Settings
  (2) Chrome: Settings menu on the right side of the web browser > Settings > Protection of Personal information and Security > Cookies and other site data
  (3) Microsoft Edge : menu >Settings > Privacy, search, and services > Send "Do Not Track" requests
• 4. The company can read the contents of the cookie in the customer's browser, find the customer's additional information on the customer's computer, and provide the service without additional input such as the name of the connection.
  However, if the member refuses to install cookies, there may be difficulties in providing the service.

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Lotte Resort takes the following technical measures to ensure safety so that personal information is not lost, stolen, leaked, tampered with, or damaged in handling personal information of members.

• 1. Regular self-audit We conduct regular self-audit to ensure the safety of handling personal information.
• 2. Establishment and implementation of an internal management plan We have established and implemented an internal management plan for the safe handling of personal information.
• 3. Important personal information required by the law of encryption of personal information is encrypted and stored and managed, so only the person can know it, and important data is provided with separate security functions such as encrypting file and transmission data or using the file lock function. I am using it.
• 4. Technical measures against hacking, etc. The company installs a security program, periodically updates and checks, and installs a system in a controlled area from outside to prevent personal information leakage and damage caused by hacking or computer viruses. Physically monitored and blocked.
• 5. Restricting access to personal information We take necessary measures to control access to personal information through granting, changing, and canceling access rights to the database system that processes personal information. Control access.
• 6. Personal information handlers and users who access the personal information processing system maintain records of access in the personal information handling system, and the relevant access records are kept securely so that the personal information handlers and users who access the personal information processing system access records are not forged, altered, stolen, or lost.
• 7. Use of locks for document security We keep documents containing personal information, auxiliary storage media, etc. in a safe place with locks.
• 8. Access Control for Unauthorized Personnel We have set aside a physical storage area for storing personal information and established and operated an access control procedure.

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• 1. The company is doing its best to ensure that members can safely use quality information.In the event of an accident contrary to the matters notified to you in protecting personal information, the company is fully responsible.However, despite the technical supplementary measures, we are not responsible for any damage to information caused by unexpected incidents caused by basic network risks such as hacking and any disputes caused by posts made by visitors.The person in charge of protecting and processing the members' personal information is as follows, and we respond quickly and sincerely to inquiries related to personal information.
  - Customer Information Department: Sales Marketing Team
  Personal Information Protection Manager: Ryu Won-ha (TEL: 02-311-6885 / E-Mail: wonha.Ryu@lotte.net)
  - Contact person on the website: Um Do-kyung (TEL: 02-311-6831 / E-mail: dogyeong.eom@lotte.net)
  * Telephone counseling is only available from 09:00 a.m. to 18:00 p.m. on weekdays.
• 2. If you receive it via e-mail or homepage, we will respond sincerely as soon as possible.
  - Website: https://www.lotteresort.com, https://www.lotteskyhill.com (1:1 consultation in customer center)
  1:1 1:1 consultation is available only for online members.
  However, L.POINT membership service inquiries will be answered promptly at the L.POINT Customer Center.
  -L.POINT Customer Center Telephone: 1899-8900 / Fax: 02-3668-8602 / Email: webmaster@lotte.com
• 3. If you need other personal information, you can contact the Personal Information Infringement Reporting Center, the Korea Internet & Security Agency's Infringement Response Support Center, and the Cyber Safety Bureau of the National Police Agency.

Article 12. Designated as personal information protection officer

consultation organizations	TEL	URL
Privacy Infringement Report Center	118 without area code	privacy.kisa.or.kr
Privacy Dispute Mediation Committee	1833-6972 without area code	www.kopico.go.kr
KOREA Computer Emergency Response Team Coordination Center	118 without area code	www.krcert.or.kr
National Police Agency Cyber Crime Investigation Office	182 without area code	cyberbureau.police.go.kr
Cyber Crime Investigation Unit at the Supreme Prosecutor’s Office	1301 without area code	cid@spo.go.kr

after revision

• The current personal information processing policy will take effect from Friday, September 15, 2023, If there is any addition, deletion, or modification of the contents, we will notify you of the reason and contents of the change through our homepage.
  In addition, the personal information protection policy is given a version number and revision date so that it is easy to know whether it is revised or not.
• - Date of announcement of change of personal information processing policy: Thursday, September 14, 2023
• - Date of implementation of the changed personal information processing policy: Friday, September 15, 2023