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Privacy policy

  • Personal Information Processing Policy

    Hotel Lotte Lotte Resort (hereinafter referred to as the 'Company') regards your personal information as important and complies with the 'Personal Information Protection Act'. Through the personal information processing policy, the company notifies you of the purpose and method of using the personal information provided by the customer and what measures are being taken to protect personal information. When the company amends the personal information processing policy, it will notify it through the website announcement (or individual notice).

  • Privacy

    Personal information is information about a surviving individual, and information that can identify the individual based on the name, ID, etc. included in the information (Even if the information alone cannot identify a specific individual, it is easy to use with other information. It can be combined and identified).

  • Member

    Refers to members who can use various services provided by the company (individual sales members, corporate sales members, L.POINT members, affiliates, etc.).

  • L.POINT Member

    A member who can use the L.POINT service as an integrated online member according to the Lotte Group Single Sign On policy. The company attaches great importance to the protection of members' personal information, and has enacted and complied with the Personal Information Processing Policy to comply with relevant laws and regulations such as the Act on Promotion of Information and Communication Network Utilization and Information Protection, and the Personal Information Protection Act. Through the personal information processing policy, the company notifies you of the purpose and method of using the personal information provided by the member and what measures are being taken to protect personal information.

Personal information items collected

The company collects the following personal information for membership registration, membership management, consultation, reservation, customer center, coupon purchase, service application, etc.

  • 1. Contents for member identification: ID, password, real name, date of birth, mobile phone number
  • 2. Contents for notices such as contact and guidance of contract execution: email address, phone number, mobile phone number, address
  • 3. Contents for providing personalized service for each member: whether to receive e-mail or not
  • 4. Others: service usage record, access log, cookie, access IP information, usage suspension record, real name authentication value, ipin member's ipin number

Article 1. General rule

The company discloses the personal information processing policy on the first screen of the homepage, so that members can always view it easily. In addition, the personal information processing policy may be changed due to changes in government laws and guidelines or the company's internal policy, and the necessary procedures are established for the continuous improvement of the personal information processing policy. If you revise the privacy policy or if the privacy policy changes, we will notify you through the privacy policy on the first page of the homepage.

Article 2. Personal information items to be collected and collection methods

1. Purpose of collecting and using personal information (resort)

개인정보의 수집 및 이용목적(리조트)
division Collection method Collected items Purpose of collection Retention period
online Sign Up Homepage,
mobile		 necessary L.POINT Integrated Member Name, ID, email, mobile phone number, date of birth, gender, nationality Utilized in the identity verification process according to the membership service, secured communication channels for customer notification and complaint handling Until withdrawal
necessary Corporate member Name, ID, email, mobile phone number, date of birth
necessary Social login Naver, KakaoTalk account Login service through SNS
necessary Employee Certification e-mail Employee service provision
Select Marketing information Name, mobile phone number, email Giveaways, event information, personal service provision and marketing
Apply for joining El Plus necessary Individual members Name, date of birth, address, membership number Member identification and membership service according to membership service provided by Lotte Resort El Plus Club Membership maintenance period
Corporate member Company name, name, address, member number
Individual members Mobile phone number, email, member number Notice delivery and reservation management
Corporate member Contact (company), email, member number
Select Individual members Name, mobile phone number, address Secure delivery address such as invoices and notices Membership maintenance period
Corporate member Name, mobile phone number, address
Corporate member Name, contact information (company), company name Corporate Member Information Identification
Reservation necessary Reservation information Name, mobile phone number, card information Room reservation and revisit service 1 year after reservation
Guest Information Name, mobile phone number
Select Guest email
Package Reservation necessary Reservation information Name, mobile phone number, card information Package product reservation and revisit service 1 year after reservation
Guest Information Name, mobile phone number
Select Guest email
Coupon reservation necessary Reservation information Name, mobile phone number, card information Room reservation and revisit service 1 year after reservation
Guest Information Name, mobile phone number
Select Guest email
Group reservation necessary Name, mobile phone number, card information Room reservation and revisit service 1 year after reservation
Select Guest email
Lottery reservation necessary Name, mobile phone number Room reservation and revisit service 1 year after reservation
Select Guest email
Theme Park Ticket necessary Buyer information Name, mobile phone number, email, company name (group name) Theme park reservation and revisit service 1 year
User information Name, mobile phone number
Select Buyer email
Seminar & Wedding Inquiries necessary Name, mobile phone number, email, company name (group name) Seminar and wedding reservation and service provision 1 year
voice of the customer necessary Name, mobile phone number, email Lotte Resort product improvement and revisit service 1 year
Satisfaction survey necessary Member information when registering Name, mobile phone number, email Satisfaction survey on the use of Lotte Resort products and services and provision of revisit services 1 year
Guest information at the time of booking Name, mobile phone number, email
Presale Consultation necessary Individual members Name, mobile phone number, email Lotte Resort pre-sale counseling and revisit service 1 year
Corporate member Name, mobile phone number, company name, contact information (company), email
Download presale materials necessary Individual members Name, mobile phone number, email Download and revisit Lotte Resort sales related materials 1 year
Corporate member Name, mobile phone number, company name, contact information (company), email
Offline Customer registration card On Paper necessary Name, date of birth, Mobile Phone number Disposal of lost and found items by main recognition a year from the date of one's stay (If you do not agree, destroy it five days after the date of check-out.)
Select Vehicle number, address, number of guests, e-mail Vehicle Identification Service, Lost and Found, Marketing Utilization
Application form for the person in charge of the corporation necessary Name of person in charge, mobile phone number, email, membership number, member name Provide smooth membership services and deliver notices, book and manage members Membership maintenance period
Select Address, business license number, fax number Securing delivery destinations such as identifying corporate member information, information, etc.

2. Purpose of collecting and using personal information (golf course)

개인정보의 수집 및 이용목적(골프장)
Category Method of collection Information items to be collected Purpose of collection Retention period
online Sign Up Homepage,
mobile		 necessary L.POINT Integrated Member Name, ID, email, mobile phone number, date of birth, gender, nationality Utilized in the identity verification process according to the membership service, secured communication channels for customer notification and complaint handling Until withdrawal
necessary Corporate member Membership number, name, business number, corporation name, mobile phone number, date of birth
necessary Affiliates, travel agencies, associations Corporate authentication number, name, date of birth, mobile phone number
necessary General corporation Business number, name, date of birth, mobile phone number, business number, corporation name
necessary Employee Certification e-mail Employee service provision
necessary Social login Naver, KakaoTalk account Login service through SNS
Select Marketing information Name, mobile phone number, email Giveaways, event information, personal service provision and marketing
Presale Membership Certification necessary Corporate member Contact name, mobile phone number, email After changing the corporate member's contact information, provide membership service and deliver notices Until withdrawal
Affiliate Certification necessary Affiliates, travel agencies, associations Contact name, mobile phone number, email
Golf Reservation necessary Reservation information Name, mobile phone number Golf reservation and revisit service provided 1 year after reservation
Insider information Name, mobile phone number, gender
Select Companion information (name, phone number, gender)
Waiting reservation necessary Reservation information Name, mobile phone number Golf reservation and revisit service provided 1 year after reservation
Join reservation necessary Founder information Name, mobile phone number, gender, age Golf reservation and revisit service provided 1 year after reservation
Participant Information Name, mobile phone number, gender, age
Package Reservation necessary Reservation information Name, mobile phone number Golf reservation and revisit service provided 1 year after reservation
Insider information Name, mobile phone number, gender
Select Companion information (name, phone number, gender)
Coupon Purchase necessary Buyer information Name, mobile phone number Providing purchase guidance and revisit service Payment data is stored for 5 years after attempting payment under the e-commerce law
Recipient information Name, mobile phone number
Participating events necessary Name, mobile phone number, address, age Golf reservation and revisit service provided 1 year
Service center necessary Name, mobile phone number, email Lotte Resort product improvement and revisit service 1 year
Offline (Jeju)for residents On Paper Name, address, phone numbers, addresses. provision of services for residents of the province 2 years

3. How to collect personal information

  • The company collects personal information in the following ways.
    • - Collection through the tool for collecting generated information in the process of using PC, mobile, and APP
    • - Offer from affiliates
    • - Collecting personal information in writing, such as offline events and events
    • - Collection of users' personal information through e-mail, fax, telephone, etc. during the booking and consultation process
    • - documents related to member services, such as applications for admission and name changes

Article 3. Procedure and method of destruction of personal information

  • 1. In principle, after the purpose of keeping the personal information of the collected members is achieved, the personal information is immediately destroyed. In the case of personal information for which the purpose of collection and use has been achieved, it is transferred to a separate DB and stored safely in compliance with internal regulations and related laws and regulations, and is destroyed without delay when the specified period ends. At this time, personal information transferred to a separate DB will not be used for any other purpose unless it exceeds the purpose agreed by the user or is required by law.
  • 2. If the user receives a separate consent for the storage period, it is retained until the consent is obtained, and when the specified period ends, it is destroyed without delay. However, if specified by the higher law, a separate retention period is followed.
  • 3. However, if it is necessary to preserve it under the relevant laws such as the Consumer Protection Act in commercial law and electronic commerce, it will be preserved for a certain period of time. In this case, the company uses the information it keeps for the purpose of storage only, and the retention period is as follows.
개인정보의 파기절차 및 방법
division Reason for preservation Retention period
a record of membership extinctive prescription of bonds and property rights under Article 162 of the Civil Act 10years
Records of contract or withdrawal of subscription Consumer Protection Act in e-commerce 5years
Records on payment and supply of goods, etc. 5years
Records of consumer complaints or disputes 3years
a record of loss/acquisition Storage as much as the period of public notice under Article 253 of the Civil Act 6months
a record of events/accidents storage for the period of statute of limitations for outstanding events/accidents under Article 766 of the Civil Act 10year
  • 4. The preservation period according to the internal policy is as follows.
내부 방침에 의한 보존기간 안내
division Reason for preservation Retention period
Fraudulent records Prevention of fraud 1 year
  • 5. Personal Information Validity Notice
    • - In order to protect the members' personal information, the company shall immediately discard the personal information of the online members of the website who have not used the service for one year pursuant to Article 29 (2) of the Information and Communication Network Act.
    • - In this case, you will be notified via SMS or email that you signed up at least 30 days in advance.

Article 4. Provision and sharing of personal information

1.The company uses your personal information within the range notified in the 'Personal Information Collection Items and Collection Methods' and 'Purpose and Collection of Personal Information', and uses or exceeds the scope of this information without your consent. Or, it is not provided to other company organizations.
However, the following are exceptions.

  • (1) If the member has consented in advance, the company informs the member of all the following matters before receiving the member's personal information to the third party and receives the consent.
    • - Those who receive personal information
    • - Purpose of using personal information of the recipient of personal information
    • - Items of personal information provided
    • - Retention and use period of personal information of the person who receives personal information
  • (2) In the event that the obligations are complied with under the relevant laws, or the investigative agency requests the provision of personal information in accordance with the procedures and methods established in the relevant laws for investigation purposes.
  • (3) If there is a reason for the transfer of business, such as the transfer of business, etc., and the member's personal information needs to be transferred, the company transfers personal information in accordance with the procedures and methods stipulated in related laws, such as the Act on Promotion of Information and Communications Network Utilization and Information Protection. The facts and the like are notified in advance, and the member is given the right to withdraw consent for the transfer of personal information.
  • (4) In accordance with the personal information processing policy, the information of members is provided and shared with particular care in the case of a third party under the customer's selective consent and withdrawal.
개인정보의 제공 및 공유
division Recipient Personal information items provided purpose of use Period of use
L.POINT service Lotte Members Name, L point card number (mobile phone number) L point accumulation and use approval Until membership withdrawal
Join reservation service Join reservation creator, participant Name, mobile phone number Join Reservation Service Information 1 year from the date of built-in
Round Score Service Smart Score Name, mobile phone number, score Round Score Service Until membership withdrawal

2. In the case of providing or sharing member's information through partnership, there is a disadvantage of the person who receives or shares, the purpose of providing or sharing personal information and the purpose of the provision, retention period, right to refuse consent, and disadvantage of rejecting consent In this case, the details of the disadvantage are notified to the member in advance, and then consent is given.

  • 3. In the following cases, it is possible to provide personal information without the consent of the member in accordance with the provisions of the relevant laws.
    • - If necessary to settle points and deliver goods according to service provision
    • - In accordance with the provisions of the statute, or when there is a request from an investigative agency in accordance with the procedures and methods prescribed in the statute for investigation purposes
    • - When necessary for statistical preparation, academic research, or market research, if a specific individual is processed and provided in an unrecognizable form

Article 5. Consignment of personal information processing

  • 1. The company entrusts personal information as follows to fulfill the service, and in accordance with relevant laws and regulations, the consignment agreement stipulates the necessary information so that personal information can be safely managed.
  • 개인정보 처리 위탁
    Information System Operation Management fiduciary Reconsignee Consignment Personal information retention and use period
    Information System Operation Management Lotte Information & Communication Co., Ltd. - Computing system operation, SMS service At the time of withdrawal from membership or termination of consignment
    Ad Capsule Co., Ltd. Homepage operation
    L.POINT SSO operation Lotte Members - Integrated membership system (L.POINT) operation
    - SSO membership
    - L.POINT usage history management / operation
    Notification Talk sent Biztalk Co., Ltd. - KakaoTalk Notification Talk sending service
    Kakao Plus Friend Talk shipping
    Identity NICE evaluation information - Identity authentication service
    Online electronic payment Lotte Members - Product and reservation payment agency
  • 2. In order to ensure the safety of personal information protection in the case of a consignment contract, strict observance of personal information protection instructions, prohibition of personal information and liability in case of accidents, and the contents of the contract are kept in writing. When a company changes, Lotte Resort will notify the changed company name on the personal information processing policy on the homepage.
  • 3. The Company will conduct appropriate supervision within the scope of the entrusted business whether or not the trustees faithfully implement the matters prescribed by the trustee so that the personal information handled can be safely managed.

Article 6. How to view, correct, withdraw personal information and withdraw consent

  • 1. Members can view or correct information of registered members at any time.
    • - For online members, you can log in to the “Lotte Resort” website (www.lotteresort.com) and (www.lotteskyhill.com) and edit your personal information and withdraw your membership.
    • - We will promptly process your identity upon request by visiting Lotte Resort or by wire.
    • - In the case of L.POINT members, please report to the L.POINT customer center (Tel.1899-8900) by wire or report to the Lotte Card Center to promptly process the identity verification.
      However, L.POINT member information modification and withdrawal are not related to pre-sale and affiliate member information.
  • 2. If a member requests correction of an error in personal information, the personal information will not be used or provided until the correction is completed. In addition, if incorrect personal information has already been provided to a third party, we will take measures to correct it by notifying the third party without delay.

Article 7. Installation and operation of Cookie

  • 1. A 'cookie' is a temporary file that is automatically created when you access a website. It is a small amount of information that the server used to operate the website sends to your computer browser and is stored on your PC's hard disk. It also becomes.
  • 2. The Company uses 'cookies' that store and retrieve usage information from time to time in order to provide a fast and useful service when members use the website.
  • 3. You have a choice about cookies, and you can choose to allow all cookies, check each time you save cookies, or block all cookies by setting your web browser options in the following ways. However, if you refuse to store cookies, there may be restrictions on the use of some services that require you to log in, such as having to re-enter your login information.
    • (1) Select [Internet Options] from the [Tools] menu
    • (2) Select [Personal Information] and [Advanced]
    • (3) In 'Advanced Personal Information Setting', select cookie handling method
  • 4. The company can read the contents of the cookie in the customer's browser, find the customer's additional information on the customer's computer, and provide the service without additional input such as the name of the connection.
    However, if the member refuses to install cookies, there may be difficulties in providing the service.

Article 8. Technical and administrative measures to protect personal information

Lotte Resort takes the following technical measures to ensure safety so that personal information is not lost, stolen, leaked, tampered with, or damaged in handling personal information of members.

  • 1. Regular self-audit We conduct regular self-audit to ensure the safety of handling personal information.
  • 2. Establishment and implementation of an internal management plan We have established and implemented an internal management plan for the safe handling of personal information.
  • 3. Important personal information required by the law of encryption of personal information is encrypted and stored and managed, so only the person can know it, and important data is provided with separate security functions such as encrypting file and transmission data or using the file lock function. I am using it.
  • 4. Technical measures against hacking, etc. The company installs a security program, periodically updates and checks, and installs a system in a controlled area from outside to prevent personal information leakage and damage caused by hacking or computer viruses. Physically monitored and blocked.
  • 5. Restricting access to personal information We take necessary measures to control access to personal information through granting, changing, and canceling access rights to the database system that processes personal information. Control access.
  • 6. Storage and forgery prevention of access records We keep and manage records that have been connected to the personal information processing system for at least 6 months, and use security functions to prevent access records from being forged, stolen or lost.
  • 7. Use of locks for document security We keep documents containing personal information, auxiliary storage media, etc. in a safe place with locks.
  • 8. Access Control for Unauthorized Personnel We have set aside a physical storage area for storing personal information and established and operated an access control procedure.

Article 9. Protection of personal information of children under 14

  • 1. When signing up for membership, the “L.POINT Integrated Membership” is limited to those who are 14 years of age or older, the basic membership policy. You must get your agent's prior consent). However, services related to contracts such as e-commerce are limited, including the use of Lotte Resort services.
    “Lotte Resort” is limited to those who are 14 years of age or older, the basic membership policy. Children under the age of 14 cannot join as a “Lotte Resort Member”.
  • 2. If the company needs to collect personal information of children under the age of 14 as necessary, we will comply with the laws and notices.

Article 10. External sites and link sites

The Company may provide links to websites of other companies and affiliates or collect information through its external sites. In this case, the company has no control over external sites and materials, so it cannot be held responsible for the usefulness of services or materials provided from it, and cannot be guaranteed. If you move to a page of an external site or a link site, the privacy policy of the site is irrelevant to the company, so please check the policy of the site you visited.

Article 11. Advertising information transmission

  • 1. The company does not transmit commercial information for commercial purposes against the customer's express objection.
  • 2. When the company sends advertisement information through e-mail for online marketing such as product information guidance, the company will take measures so that the customer can easily recognize it in the subject line of the e-mail as follows.
    • -Email subject line: Displays the text (advertisement) and the sender's name in the subject line.
    • -Email body: Specify the sender's name, email address, phone number, and address where the user can express their intention to opt-out. Each of the methods for users to express their intention to opt-out is specified.
  • 3. In the event that commercial information for commercial purposes is transmitted through a method other than e-mail such as fax or mobile phone text transmission to customers who have agreed to receive advertisements, necessary measures such as displaying the name of the sender are taken.

Article 12. Designated as personal information protection officer

  • 1. The company is doing its best to safely use high-quality information for its members. In protecting personal information, the company takes full responsibility in the event of an accident contrary to the notices to members. However, despite technical supplementary measures, we are not responsible for any damages to information caused by unexpected accidents caused by basic network risks such as hacking and various disputes caused by visitors' postings. The person in charge of protecting and processing personal information of members is as follows, and we respond promptly and sincerely to inquiries related to personal information.
  • 개인정보 보호책임자 지정
    division charge name Phone number E-mail
    Integrated Marketing Team Personal information protection officer Lee Sang Sang 02-311-6890 eungsang.lee@lotte.net
    Personal Information Protection Officer Joohee Yoon 02-317-7847 juheeyoon@lotte.net
    law-abiding management team Director of Information Protection Ma Sung-Ho 055-340-9115 sungho_ma@lotte.net
    Information Protection Officer Kim Sung-Ji 055-340-9071 sungji.kim@lotte.net
  • ※ Telephone counseling is available from 09 am to 18 pm on weekdays.
  • 2. If it is received via e-mail or homepage, we will respond to you in a sincere manner as soon as possible.
    • -Homepage: http://www.lotteresort.com, http://www.lotteskyhill.com (1: 1 counseling in the customer center)
      ※ 1: 1 consultation is available to online members only.
      However, L.POINT member service related inquiries will be promptly answered by the L.POINT customer center.
    • -L.POINT Customer Center Phone: 1899-8900 / FAX: 02-3668-8602 / E-mail: webmaster@lotte.com
  • 3. If you need other personal information consultation, you can contact the Personal Information Infringement Report Center, Korea Internet Security Agency Infringement Accident Response Support Center, and the National Police Agency Cyber ​​Safety Bureau.
  • 개인정보 처리 위탁
    Consulting agency telephone home page
    Personal Information Infringement Report Center (Without area code) 118 privacy.kisa.or.kr
    Personal Information Dispute Mediation Committee (Without area code) 1833-6972 www.kopico.go.kr
    Korea Internet Security Agency Infringement Accident Response Support Center (Without area code) 118 www.krcert.or.kr
    National Police Agency Cyber ​​Safety Bureau (Without area code) 182 cyberbureau.police.go.kr
    Supreme Prosecutors' Office Cybercrime Division (Without area code) 1301 www.spo.go.kr

Notice

The current privacy policy applies from June 1, 2020. If there is any addition, deletion, or modification of the content, we will notify you through the notice on the website from 7 days before the revision.
In addition, the version number and revision date are given to the privacy policy so that it can be easily identified.
- Date of change of personal information processing policy : 2020-05-22
- Date of change of personal information processing policy : 2020-06-02

Reservation status

You can view room / package reservations booked on non-member at Lotte Resort homepage.

Members of the Lotte Resort Homepage Sign in and view your bookings.

Please use the Lotte Hotel website to view the reservation status of Lotte Hotel and Lotte Arai Resort.

Enter numbers only.
You cannot enter special characters and numbers.
Enter numbers only without '-'.

No reservation record is found. Please check the input.

  • If you don't remember the reservation no., please contact the Reservation Team.
  • If you have made a reservation by phone, please contact the Reservation Team.
  • Query on reservation : 1588-4355

On the Lotte Resort website, you can view purchases of theme park tickets purchased by non-members .

Members of the Lotte Resort Homepage use login and then use your purchase status.

Enter English alphabets and numbers only.
You cannot enter special characters and numbers.
Enter numbers only without '-'.

No matching purchase information is found. Please check the input.

  • If you don't remember the purchase no., please contact the Reservation Team.
  • Contact Us : 1588-4355

제휴 제안

롯데리조트와 함께할 여러분의 소중한 제안을 기다리고 있습니다.
아래 이메일로 접수해주시면 담당자 검토 후 연락드리도록 하겠습니다.

lotteresort.sales@lotte.net

문의 ㅣ 02-311-6835

※ 브랜드 콜라보, 라이센싱, 제휴 프로모션, 사업 제안, 이벤트 등
※ 회사소개서, 제안서 등이 있으실 경우 첨부해주시기 바랍니다.