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Privacy policy

  • Personal Information Processing Policy

    Hotel Lotte Lotte Resort (hereinafter referred to as the 'Company') regards your personal information as important and complies with the 'Personal Information Protection Act'. Through the personal information processing policy, the company notifies you of the purpose and method of using the personal information provided by the customer and what measures are being taken to protect personal information. When the company amends the personal information processing policy, it will notify it through the website announcement (or individual notice).

  • Privacy

    Personal information is information about a surviving individual, and information that can identify the individual based on the name, ID, etc. included in the information (Even if the information alone cannot identify a specific individual, it is easy to use with other information. It can be combined and identified).

  • Member

    Refers to members who can use various services provided by the company (individual sales members, corporate sales members, L.POINT members, affiliates, etc.).

  • L.POINT Member

    A member who can use the L.POINT service as an integrated online member according to the Lotte Group Single Sign On policy. The company attaches great importance to the protection of members' personal information, and has enacted and complied with the Personal Information Processing Policy to comply with relevant laws and regulations such as the Act on Promotion of Information and Communication Network Utilization and Information Protection, and the Personal Information Protection Act. Through the personal information processing policy, the company notifies you of the purpose and method of using the personal information provided by the member and what measures are being taken to protect personal information.

Personal information items collected

The company collects the following personal information for membership registration, membership management, consultation, reservation, customer center, coupon purchase, service application, etc.

  • 1. Contents for member identification: ID, password, real name, date of birth, mobile phone number
  • 2. Contents for notices such as contact and guidance of contract execution: email address, phone number, mobile phone number, address
  • 3. Contents for providing personalized service for each member: whether to receive e-mail or not
  • 4. Others: service usage record, access log, cookie, access IP information, usage suspension record, real name authentication value, ipin member's ipin number

Article 1. General rule

The company discloses the personal information processing policy on the first screen of the homepage, so that members can always view it easily. In addition, the personal information processing policy may be changed due to changes in government laws and guidelines or the company's internal policy, and the necessary procedures are established for the continuous improvement of the personal information processing policy. If you revise the privacy policy or if the privacy policy changes, we will notify you through the privacy policy on the first page of the homepage.

Article 2. Personal information items to be collected and collection methods

1. Purpose of collecting and using personal information (resort)

개인정보의 수집 및 이용목적(리조트)
division Collected items Purpose of collection Retention period
online Sign Up necessary L.POINT Integrated Member Name, ID, email, mobile phone number, date of birth, gender, nationality Utilized in the identity verification process according to the membership service, secured communication channels for customer notification and complaint handling Until withdrawal
necessary Corporate member Name, ID, email, mobile phone number, date of birth
necessary Social login Naver, KakaoTalk account Login service through SNS
necessary Employee Certification e-mail Employee service provision
Select Marketing information Name, mobile phone number, email Giveaways, event information, personal service provision and marketing
Apply for joining El Plus necessary Individual members Name, date of birth, address, membership number Member identification and membership service according to membership service provided by Lotte Resort El Plus Club Membership maintenance period
Corporate member Company name, name, address, member number
Individual members Mobile phone number, email, member number Notice delivery and reservation management
Corporate member Contact (company), email, member number
Select Individual members Name, mobile phone number, address Secure delivery address such as invoices and notices Membership maintenance period
Corporate member Name, mobile phone number, address
Corporate member Name, contact information (company), company name Corporate Member Information Identification
Reservation necessary Reservation information Name, mobile phone number, card information Room reservation and revisit service 1 year after reservation
Guest Information Name, mobile phone number
Select Guest email
Package Reservation necessary Reservation information Name, mobile phone number, card information Package product reservation and revisit service 1 year after reservation
Guest Information Name, mobile phone number
Select Guest email
Coupon reservation necessary Reservation information Name, mobile phone number, card information Room reservation and revisit service 1 year after reservation
Guest Information Name, mobile phone number
Select Guest email
Group reservation necessary Name, mobile phone number, card information Room reservation and revisit service 1 year after reservation
Select Guest email
Lottery reservation necessary Name, mobile phone number Room reservation and revisit service 1 year after reservation
Select Guest email
Theme Park Ticket necessary Buyer information Name, mobile phone number, email, company name (group name) Theme park reservation and revisit service 1 year
User information Name, mobile phone number
Select Buyer email
Seminar & Wedding Inquiries necessary Name, mobile phone number, email, company name (group name) Seminar and wedding reservation and service provision 1 year
voice of the customer necessary Name, mobile phone number, email Lotte Resort product improvement and revisit service 1 year
Satisfaction survey necessary Member information when registering Name, mobile phone number, email Satisfaction survey on the use of Lotte Resort products and services and provision of revisit services 1 year
Guest information at the time of booking Name, mobile phone number, email
Presale Consultation necessary Individual members Name, mobile phone number, email Lotte Resort pre-sale counseling and revisit service 1 year
Corporate member Name, mobile phone number, company name, contact information (company), email
Download presale materials necessary Individual members Name, mobile phone number, email Download and revisit Lotte Resort sales related materials 1 year
Corporate member Name, mobile phone number, company name, contact information (company), email
Offline Customer registration card necessary Name, date of birth, Mobile Phone number, e-mail Reservation confirmation and re-visit service provided 1 year
Select number of guests, Vehicle number, address, nationality
Application form for the person in charge of the corporation necessary Name of person in charge, mobile phone number, email, membership number, member name Provide smooth membership services and deliver notices, book and manage members 5 years after membership withdrawal
Select Address, business license number, fax number Securing delivery destinations such as identifying corporate member information, information, etc.

2. Purpose of collecting and using personal information (golf course)

개인정보의 수집 및 이용목적(골프장)
Category Method of collection Information items to be collected Purpose of collection Retention period
online Sign Up Homepage,
mobile		 necessary L.POINT Integrated Member Name, ID, email, mobile phone number, date of birth, gender, nationality Utilized in the identity verification process according to the membership service, secured communication channels for customer notification and complaint handling Until withdrawal
necessary Corporate member Membership number, name, business number, corporation name, mobile phone number, date of birth
necessary Affiliates, travel agencies, associations Corporate authentication number, name, date of birth, mobile phone number
necessary General corporation Business number, name, date of birth, mobile phone number, business number, corporation name
necessary Employee Certification e-mail Employee service provision
necessary Social login Naver, KakaoTalk account Login service through SNS
Select Marketing information Name, mobile phone number, email Participate in events and product information coupons, newsletters, and prize events
Presale Membership Certification necessary Corporate member Contact name, mobile phone number, email After changing the corporate member's contact information, provide membership service and deliver notices Until withdrawal
Affiliate Certification necessary Affiliates, travel agencies, associations Contact name, mobile phone number, email
Golf Reservation necessary Reservation information Name, mobile phone number Golf reservation and revisit service provided 1 year after reservation
Insider information Name, mobile phone number, gender
Select Companion information (name, phone number, gender)
Waiting reservation necessary Reservation information Name, mobile phone number Golf reservation and revisit service provided 1 year after reservation
Package Reservation necessary Reservation information Name, mobile phone number Golf reservation and revisit service provided 1 year after reservation
Insider information Name, mobile phone number, gender
Select Companion information (name, phone number, gender)
Coupon Purchase necessary Buyer information Name, mobile phone number Providing purchase guidance and revisit service Payment data is stored for 5 years after attempting payment under the e-commerce law
Recipient information Name, mobile phone number
Participating events necessary Name, mobile phone number, address, age Golf reservation and revisit service provided 1 year
Service center necessary Name, mobile phone number, email Lotte Resort product improvement and revisit service 1 year
Offline (Jeju)for residents On Paper Name, address, phone numbers, addresses. provision of services for residents of the province 2 years

3. How to collect personal information

  • The company collects personal information in the following ways:
    • - collection of generated information in PC, mobile and APP application processes through the collection
    • - Offered by affiliates
    • - Written collection of personal information such as offline events and events
    • - Collection of user's personal information through e-mail, fax, phone, etc. during reservation and consultation process
    • - Submissions related to membership services such as application for membership, transfer of title, etc.

Article 3. Procedure and method of destruction of personal information

  • 1. When personal information becomes unnecessary, such as the expiration of the period of personal information retention or the achievement of the purpose of processing, the company shall destroy the personal information without delay.
  • 2. If the period of personal information retention agreed by the data subject has elapsed or the purpose of processing has been achieved, the personal information shall be moved to a separate database (DB) or stored in a different storage location.
개인정보의 파기절차 및 방법
Sortation reason for preservation retention period
Records of Contracts or Withdrawal of Subscription, etc. Act on Consumer Protection in Electronic Commerce, etc. 5 years
Records of Payment and Supply of Goods 5 years
Records of Consumer Complaints or Disputes 3 years
important business books and business papers Article 33 of the Commercial Act (preservation of commercial books, etc.) 10 years
records of claims and property rights Article 162 of the Civil Act (Extinctive Prescription of Claims and Property Rights) 10 years
certificate of expenditure for other income-related expenses Article 106-2 of the Income Tax Act (Reception and storage of proof of expenditure, etc.) 5 years
  • 4. Procedures and methods for destroying personal information are as follows.
    • 1) Destruction procedure: The company selects personal information on which the grounds for destruction have occurred and destroys personal information with the approval of the company's personal information protection manager.
    • 2) Destruction method: The company destroys personal information recorded and stored in electronic file format so that the record cannot be reproduced, and the personal information recorded and stored in paper documents is destroyed by crushing or incineration.
  • 5. Information on the expiration date of personal information
    • 1. The validity period of personal information means that the user's personal information is stored and managed to use it or to limit the period that can be provided to a third party.
    • 2. Our service usage standards and expiration dates are as follows, and we will separately store, manage, or destroy personal information after the expiration of the expiration date based on the time of final use of the service.
      • - Validity period: 1 year.However, if a member explicitly selects and requests that the expiration date of personal information be until "membership withdrawal", the expiration date of personal information for the member shall be until "membership withdrawal withdrawal".
      • - Criteria for using the service: Lotte Resort online service (room reservation, package reservation, theme park ticket purchase, etc.), Lotte Skyhill CC online service (golf reservation, package reservation, coupon purchase, etc.)
    • 3. How to take measures for personal information after the expiration of the expiration date: Separate storage and management.
      • - Separated storage and management: Physical separation or logical separation as part of measures equivalent to destruction, separating long-term non-user personal information from general members' personal information DB, storing and managing punishment.
      • - Notification of expiration of the expiration date: 30 days prior to the expiration of the expiration of the expiration date, date, and personal information items to be destroyed or stored separately by e-mail, etc.
      • - If the information on the above notification means is missing or incorrect, it will be replaced by posting a notice on the website.
    • 4. Personal Information Action Cycle: Once a day.
    • 5. If a member uses Lotte Resort or Lotte Skyhill CC online service even after the expiration of the expiration date, it will be regarded as a re-use request and will be replaced from separate storage and management to normal use.

Article 4. Provision and sharing of personal information

1.The company uses your personal information within the range notified in the 'Personal Information Collection Items and Collection Methods' and 'Purpose and Collection of Personal Information', and uses or exceeds the scope of this information without your consent. Or, it is not provided to other company organizations.
However, the following are exceptions.

  • (1) If the member has consented in advance, the company informs the member of all the following matters before receiving the member's personal information to the third party and receives the consent.
    • - Those who receive personal information
    • - Purpose of using personal information of the recipient of personal information
    • - Items of personal information provided
    • - Retention and use period of personal information of the person who receives personal information
  • (2) In the event that the obligations are complied with under the relevant laws, or the investigative agency requests the provision of personal information in accordance with the procedures and methods established in the relevant laws for investigation purposes.
  • (3) If there is a reason for the transfer of business, such as the transfer of business, etc., and the member's personal information needs to be transferred, the company transfers personal information in accordance with the procedures and methods stipulated in related laws, such as the Act on Promotion of Information and Communications Network Utilization and Information Protection. The facts and the like are notified in advance, and the member is given the right to withdraw consent for the transfer of personal information.
  • (4) In accordance with the personal information processing policy, the information of members is provided and shared with particular care in the case of a third party under the customer's selective consent and withdrawal.
개인정보의 제공 및 공유
division Recipient Personal information items provided purpose of use Period of use
L.POINT service Lotte Members Name, L point card number (mobile phone number) L point accumulation and use approval Until membership withdrawal
Round Score Service Smart Score Name, mobile phone number, score Round Score Service Until membership withdrawal
Travel Activity History Tour Let's play in Baekje. Name, Mobile Number, Resident Registration Number traveler's insurance coverage 3 months
Traveler Seunghyo Award Planning Tour My Bank Name, Mobile Number, Resident Registration Number traveler's insurance coverage 3 months
membership service Korea Golf Course Management Association Name, membership number, date of membership issuance of membership certificates 10 years
Korea Recreational Condominium Medium Business Association Name, membership number, date of acquisition
affiliated golf course Name, cell phone number, membership number. affiliated golf course reservation Until membership withdrawal
National Tax Service Name, resident registration number, address, membership number, membership date, acquisition price, trading price Performance of requests for submission of books, evidence, etc. in accordance with national and local tax laws and regulations. 5 years
competent city hall
golf membership exchange Name, membership number, acquisition date, acquisition amount Delegation of duties such as preservation and disposal of membership rights until withdrawal
hole-in-one event Lotte Hotel Jeju Name, resident registration number, contact number, address Free prizes for hole-in-one destruction immediately after objectives have been achieved

*We inform you that it will be processed in accordance with Article 100-25 of the Enforcement Rule of the Income Tax Act for the 5th year of resident registration number (related to tax utility charges).
Windy Hill Co., Ltd. Name, resident registration number, contact number, address
world wine Name, resident registration number, contact number, address
White Line Dermatology Clinic Name, resident registration number, contact number, address
Kyongnam Bank Co., Ltd. Name, resident registration number, contact number, address
JOINCREATIVE Co., Ltd. Name, resident registration number, contact number, address
Nexen Co., Ltd. Name, address, contact number

2. In the case of providing or sharing member's information through partnership, there is a disadvantage of the person who receives or shares, the purpose of providing or sharing personal information and the purpose of the provision, retention period, right to refuse consent, and disadvantage of rejecting consent In this case, the details of the disadvantage are notified to the member in advance, and then consent is given.

  • 3. In the following cases, it is possible to provide personal information without the consent of the member in accordance with the provisions of the relevant laws.
    • - If necessary to settle points and deliver goods according to service provision
    • - In accordance with the provisions of the statute, or when there is a request from an investigative agency in accordance with the procedures and methods prescribed in the statute for investigation purposes
    • - When necessary for statistical preparation, academic research, or market research, if a specific individual is processed and provided in an unrecognizable form

Article 5. Consignment of personal information processing

  • 1. The company entrusts personal information as follows to fulfill the service, and in accordance with relevant laws and regulations, the consignment agreement stipulates the necessary information so that personal information can be safely managed.
  • 개인정보 처리 위탁
    trustee content of business
    Lotte Information and Communication Co., Ltd. computer system operation, website operation
    SMS, Kakao Talk notification message sending business
    Lotte Members Co., Ltd. Integrated Member System (L.POINT) Operations
    SSO membership system operation
    agency for payment of goods
    authentication service
    Soul Company Co., Ltd.,
    G&C Co., Ltd.,
    Trinitywith Co., Ltd.,
    Golf 114 Membership Exchange    		 distribution paperwork agency
    The Man Co., Ltd., McSub Co., Ltd., Business site management, facility management, safety management, food and beverage operation, and pro shop operation
  • 2. In order to ensure the safety of personal information protection in the case of a consignment contract, strict observance of personal information protection instructions, prohibition of personal information and liability in case of accidents, and the contents of the contract are kept in writing. When a company changes, Lotte Resort will notify the changed company name on the personal information processing policy on the homepage.
  • 3. The Company will conduct appropriate supervision within the scope of the entrusted business whether or not the trustees faithfully implement the matters prescribed by the trustee so that the personal information handled can be safely managed.

Article 6. How to view, correct, withdraw personal information and withdraw consent

  • 1. Members can view or correct information of registered members at any time.
    • - For online members, you can log in to the “Lotte Resort” website (www.lotteresort.com) and (www.lotteskyhill.com) and edit your personal information and withdraw your membership.
    • - We will promptly process your identity upon request by visiting Lotte Resort or by wire.
    • - In the case of L.POINT members, please report to the L.POINT customer center (Tel.1899-8900) by wire or report to the Lotte Card Center to promptly process the identity verification.
      However, L.POINT member information modification and withdrawal are not related to pre-sale and affiliate member information.
  • 2. If a member requests correction of an error in personal information, the personal information will not be used or provided until the correction is completed. In addition, if incorrect personal information has already been provided to a third party, we will take measures to correct it by notifying the third party without delay.

Article 7. Installation and operation of Cookie

  • 1. A 'cookie' is a temporary file that is automatically created when you access a website. It is a small amount of information that the server used to operate the website sends to your computer browser and is stored on your PC's hard disk. It also becomes.
  • 2. The Company uses 'cookies' that store and retrieve usage information from time to time in order to provide a fast and useful service when members use the website.
  • 3. You have a choice about cookies, and you can choose to allow all cookies, check each time you save cookies, or block all cookies by setting your web browser options in the following ways. However, if you refuse to store cookies, there may be restrictions on the use of some services that require you to log in, such as having to re-enter your login information.
    • (1) Select [Internet Options] from the [Tools] menu
    • (2) Select [Personal Information] and [Advanced]
    • (3) In 'Advanced Personal Information Setting', select cookie handling method
  • 4. The company can read the contents of the cookie in the customer's browser, find the customer's additional information on the customer's computer, and provide the service without additional input such as the name of the connection.
    However, if the member refuses to install cookies, there may be difficulties in providing the service.

Article 8. Technical and administrative measures to protect personal information

Lotte Resort takes the following technical measures to ensure safety so that personal information is not lost, stolen, leaked, tampered with, or damaged in handling personal information of members.

  • 1. Regular self-audit We conduct regular self-audit to ensure the safety of handling personal information.
  • 2. Establishment and implementation of an internal management plan We have established and implemented an internal management plan for the safe handling of personal information.
  • 3. Important personal information required by the law of encryption of personal information is encrypted and stored and managed, so only the person can know it, and important data is provided with separate security functions such as encrypting file and transmission data or using the file lock function. I am using it.
  • 4. Technical measures against hacking, etc. The company installs a security program, periodically updates and checks, and installs a system in a controlled area from outside to prevent personal information leakage and damage caused by hacking or computer viruses. Physically monitored and blocked.
  • 5. Restricting access to personal information We take necessary measures to control access to personal information through granting, changing, and canceling access rights to the database system that processes personal information. Control access.
  • 6. Storage and forgery prevention of access records We keep and manage records that have been connected to the personal information processing system for at least 6 months, and use security functions to prevent access records from being forged, stolen or lost.
  • 7. Use of locks for document security We keep documents containing personal information, auxiliary storage media, etc. in a safe place with locks.
  • 8. Access Control for Unauthorized Personnel We have set aside a physical storage area for storing personal information and established and operated an access control procedure.

Article 9. Protection of personal information of children under 14

  • 1. When signing up for membership, the “L.POINT Integrated Membership” is limited to those who are 14 years of age or older, the basic membership policy. You must get your agent's prior consent). However, services related to contracts such as e-commerce are limited, including the use of Lotte Resort services.
    “Lotte Resort” is limited to those who are 14 years of age or older, the basic membership policy. Children under the age of 14 cannot join as a “Lotte Resort Member”.
  • 2. If the company needs to collect personal information of children under the age of 14 as necessary, we will comply with the laws and notices.

Article 10. External sites and link sites

The Company may provide links to websites of other companies and affiliates or collect information through its external sites. In this case, the company has no control over external sites and materials, so it cannot be held responsible for the usefulness of services or materials provided from it, and cannot be guaranteed. If you move to a page of an external site or a link site, the privacy policy of the site is irrelevant to the company, so please check the policy of the site you visited.

Article 11. Advertising information transmission

  • 1. The company does not transmit commercial information for commercial purposes against the customer's express objection.
  • 2. When the company sends advertisement information through e-mail for online marketing such as product information guidance, the company will take measures so that the customer can easily recognize it in the subject line of the e-mail as follows.
    • -Email subject line: Displays the text (advertisement) and the sender's name in the subject line.
    • -Email body: Specify the sender's name, email address, phone number, and address where the user can express their intention to opt-out. Each of the methods for users to express their intention to opt-out is specified.
  • 3. In the event that commercial information for commercial purposes is transmitted through a method other than e-mail such as fax or mobile phone text transmission to customers who have agreed to receive advertisements, necessary measures such as displaying the name of the sender are taken.

Article 12. Designated as personal information protection officer

  • 1. The company is doing its best to ensure that members can safely use quality information.In the event of an accident contrary to the matters notified to you in protecting personal information, the company is fully responsible.However, despite the technical supplementary measures, we are not responsible for any damage to information caused by unexpected incidents caused by basic network risks such as hacking and any disputes caused by posts made by visitors.The person in charge of protecting and processing the members' personal information is as follows, and we respond quickly and sincerely to inquiries related to personal information.
    • - Customer Information Department: Sales Marketing Team
      Personal Information Protection Manager: Ryu Won-ha (TEL: 02-311-6885 / E-Mail: wonha.Ryu@lotte.net)
    • - Contact person on the website: Um Do-kyung (TEL: 02-311-6831 / E-mail: dogyeong.eom@lotte.net)
    • * Telephone counseling is only available from 09:00 a.m. to 18:00 p.m. on weekdays.
  • 2. If you receive it via e-mail or homepage, we will respond sincerely as soon as possible.
    • - Website: http://www.lotteresort.com, http://www.lotteskyhill.com (1:1 consultation in customer center)
    • 1:1 1:1 consultation is available only for online members.
    • However, L.POINT membership service inquiries will be answered promptly at the L.POINT Customer Center.
    • -L.POINT Customer Center Telephone: 1899-8900 / Fax: 02-3668-8602 / Email: webmaster@lotte.com
  • 3. If you need other personal information, you can contact the Personal Information Infringement Reporting Center, the Korea Internet & Security Agency's Infringement Response Support Center, and the Cyber Safety Bureau of the National Police Agency.

obligation to notify

The current personal information processing policy will take effect from Thursday, November 10, 2022.If there is any addition, deletion, or modification of the contents, we will notify you 7 days before the revision through the notice on the website.
In addition, the personal information protection policy is given a version number and revision date so that it is easy to know whether it is revised or not.
- Date of announcement of change of personal information processing policy: Thursday, November 3, 2022
- Date of implementation of the changed personal information processing policy: Thursday, November 10, 2022

Reservation status

You can view room / package reservations booked on non-member at Lotte Resort homepage.

Members of the Lotte Resort Homepage Sign in and view your bookings.

Please use the Lotte Hotel website to view the reservation status of Lotte Hotel and Lotte Arai Resort.

Enter numbers only.
You cannot enter special characters and numbers.
Enter numbers only without '-'.

No reservation record is found. Please check the input.

  • If you don't remember the reservation no., please contact the Reservation Team.
  • If you have made a reservation by phone, please contact the Reservation Team.
  • Query on reservation : 1588-4355

On the Lotte Resort website, you can view purchases of theme park tickets purchased by non-members .

Members of the Lotte Resort Homepage use login and then use your purchase status.

Enter English alphabets and numbers only.
You cannot enter special characters and numbers.
Enter numbers only without '-'.

No matching purchase information is found. Please check the input.

  • If you don't remember the purchase no., please contact the Reservation Team.
  • Contact Us : 1588-4355

제휴 제안

롯데리조트와 함께할 여러분의 소중한 제안을 기다리고 있습니다.
아래 이메일로 접수해주시면 담당자 검토 후 연락드리도록 하겠습니다.

lotteresort.sales@lotte.net

문의 ㅣ 02-311-6835

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