1. HOME
  2. Privacy policy

Privacy policy

  • Personal Information Processing Policy

    Hotel Lotte Lotte Resort (hereinafter referred to as the 'Company') regards your personal information as important and complies with the 'Personal Information Protection Act'. Through the personal information processing policy, the company notifies you of the purpose and method of using the personal information provided by the customer and what measures are being taken to protect personal information. When the company amends the personal information processing policy, it will notify it through the website announcement (or individual notice).

Display of main personal information processing (labeling)

  • Personal
    Information
    Personal Information
    [Required] Name, mobile phone number, etc.
    [Optional] Guest email
    ※ These personal information items are collected when you reserve room. Please refer to the Privacy Policy below for more details.
  • Purpose
    of Processing
    Purpose of Processing
    Users' personal information collected by Hotel Lotte Lotte Resort is only used for purposes needed to provide services, including sign up and identity verification, provision of room reservation.Whenever personal information is collected, users are notified of the processing of information and users' consent is obtained
    ※ Please refer to the contents of the Privacy Policy below for more information on the purpose of processing personal information collected by Hotel Lotte Lotte Resort.
  • Provision to
    Third Parties
    Provision to Third Parties
    Hotel Lotte Lotte Resort does not provide personal information to a third party without prior consent from the data subject. However, if the data subject has consented to the provision of personal information for the purpose of using the services of partner companies, etc., personal information is provided to third parties.
    Lotte Members Co., Ltd. Smart Score Co.,Ltd., etc.
    ※ Please refer to the contents of the Privacy Policy below on when and why Hotel Lotte Lotte Resort provides personal information to a third party.
  • Commisioning
    of
    Personal
    Information
    Commisioning of Personal
    Information
    Hotel Lotte Lotte Resort consigns some of the tasks necessary to provide services to third party service providers and defines/manages/supervises matters that are necessary for them to process personal information safely, in accordance with the Personal Information Protection Act.
    Lotte Data Communication Co., Ltd., Lotte Members Co., Ltd., etc.
    ※ Please refer to the contents of thePrivacy Policy below for a complete list of parties that are consigned by Hotel Lotte Lotte Resort to handle personal information.
  • Rights and
    Obligations of
    Information
    Owners
    Rights and Obligations of Information
    Owners
    Hotel Lotte Lotte Resort guarantees the rights and obligations of the information owner when processing personal information.
    Data subjects may view or correct their personal information at any time and request withdrawal or termination of consent.
    ※ Please refer to the Privacy Policy below for more information on the rights and obligations of information owners defined by Hotel Lotte Lotte Resort
  • Department
    of
    Privacy
    Complaints
    Department of Privacy Complaints
    If you have any inquiries, complaints and other issues related to privacy protection that arise during the use of Hotel Lotte Lotte Resort services, please contact the responsible department for a review of the issue and a response.
    Department in charge : information protection division Contact : privacy@lotte.net
※ Users can click the icons of the labels to find detailed information of each category.

Display of main personal information processing (labeling)

  • Personal
    Information
    Personal Information
    [Required] Name, mobile phone number, etc.
    [Optional] Guest email
    ※ These personal information items are collected when you reserve room. Please refer to the Privacy Policy below for more details.
  • Purpose
    of Processing
    Purpose of Processing
    Users' personal information collected by Hotel Lotte Lotte Resort is only used for purposes needed to provide services, including sign up and identity verification, provision of room reservation.Whenever personal information is collected, users are notified of the processing of information and users' consent is obtained
    ※ Please refer to the contents of the Privacy Policy below for more information on the purpose of processing personal information collected by Hotel Lotte Lotte Resort.
  • Provision to
    Third Parties
    Provision to Third Parties
    Hotel Lotte Lotte Resort does not provide personal information to a third party without prior consent from the data subject. However, if the data subject has consented to the provision of personal information for the purpose of using the services of partner companies, etc., personal information is provided to third parties.
    Lotte Members Co., Ltd. Smart Score Co.,Ltd., etc.
    ※ Please refer to the contents of the Privacy Policy below on when and why Hotel Lotte Lotte Resort provides personal information to a third party.
  • Commisioning
    of
    Personal
    Information
    Commisioning of Personal
    Information
    Hotel Lotte Lotte Resort consigns some of the tasks necessary to provide services to third party service providers and defines/manages/supervises matters that are necessary for them to process personal information safely, in accordance with the Personal Information Protection Act.
    Lotte Data Communication Co., Ltd., Lotte Members Co., Ltd., etc.
    ※ Please refer to the contents of thePrivacy Policy below for a complete list of parties that are consigned by Hotel Lotte Lotte Resort to handle personal information.
  • Rights and
    Obligations of
    Information
    Owners
    Rights and Obligations of Information
    Owners
    Hotel Lotte Lotte Resort guarantees the rights and obligations of the information owner when processing personal information.
    Data subjects may view or correct their personal information at any time and request withdrawal or termination of consent.
    ※ Please refer to the Privacy Policy below for more information on the rights and obligations of information owners defined by Hotel Lotte Lotte Resort
  • Department
    of
    Privacy
    Complaints
    Department of Privacy Complaints
    If you have any inquiries, complaints and other issues related to privacy protection that arise during the use of Hotel Lotte Lotte Resort services, please contact the responsible department for a review of the issue and a response.
    Department in charge : information protection division Contact : privacy@lotte.net
※ Users can click the icons of the labels to find detailed information of each category.

  • Privacy

    Personal information is information about a surviving individual, and information that can identify the individual based on the name, ID, etc. included in the information (Even if the information alone cannot identify a specific individual, it is easy to use with other information. It can be combined and identified).

  • Member

    Refers to members who can use various services provided by the company (individual sales members, corporate sales members, L.POINT members, affiliates, etc.).

  • L.POINT Member

    A member who can use the L.POINT service as an integrated online member according to the Lotte Group Single Sign On policy.

Article 1. General rule

The company discloses the personal information processing policy on the first screen of the homepage, so that members can always view it easily. In addition, the personal information processing policy may be changed due to changes in government laws and guidelines or the company's internal policy, and the necessary procedures are established for the continuous improvement of the personal information processing policy. If you revise the privacy policy or if the privacy policy changes, we will notify you through the privacy policy on the first page of the homepage.

Article 2. Personal information items to be collected and collection methods

1. Purpose of collecting and using personal information (resort)

개인정보의 수집 및 이용목적(리조트)
division Collected items Purpose of collection Retention period
online Sign Up necessary L.POINT Integrated Member Name, ID, email, mobile phone number, date of birth, gender, nationality Utilized in the identity verification process according to the membership service, secured communication channels for customer notification and complaint handling Until withdrawal
necessary Corporate member Name, ID, email, mobile phone number, date of birth
necessary Social login Naver, KakaoTalk account Login service through SNS
necessary Employee Certification e-mail Employee service provision
Select Marketing information Name, mobile phone number, email Giveaways, event information, personal service provision and marketing
Apply for joining El Plus necessary Individual members Name, date of birth, address, membership number Member identification and membership service according to membership service provided by Lotte Resort El Plus Club Membership maintenance period
Corporate member Company name, name, address, member number
Individual members Mobile phone number, email, member number Notice delivery and reservation management
Corporate member Contact (company), email, member number
Select Individual members Name, mobile phone number, address Secure delivery address such as invoices and notices Membership maintenance period
Corporate member Name, mobile phone number, address
Corporate member Name, contact information (company), company name Corporate Member Information Identification
Reservation necessary Reservation information Name, mobile phone number, card information Room reservation and revisit service 1 year after reservation
Guest Information Name, mobile phone number
Select Guest email
Package Reservation necessary Reservation information Name, mobile phone number, card information Package product reservation and revisit service 1 year after reservation
Guest Information Name, mobile phone number
Select Guest email
Coupon reservation necessary Reservation information Name, mobile phone number, card information Room reservation and revisit service 1 year after reservation
Guest Information Name, mobile phone number
Select Guest email
Group reservation necessary Name, mobile phone number, card information Room reservation and revisit service 1 year after reservation
Select Guest email
Lottery reservation necessary Name, mobile phone number Room reservation and revisit service 1 year after reservation
Select Guest email
Theme Park Ticket necessary Buyer information Name, mobile phone number, email, company name (group name) Theme park reservation and revisit service 1 year
User information Name, mobile phone number
Select Buyer email
Seminar & Wedding Inquiries necessary Name, mobile phone number, email, company name (group name) Seminar and wedding reservation and service provision 1 year
voice of the customer necessary Name, mobile phone number, email Lotte Resort product improvement and revisit service 1 year
Satisfaction survey necessary Member information when registering Name, mobile phone number, email Satisfaction survey on the use of Lotte Resort products and services and provision of revisit services 1 year
Guest information at the time of booking Name, mobile phone number, email
Presale Consultation necessary Individual members Name, mobile phone number, email Lotte Resort pre-sale counseling and revisit service 1 year
Corporate member Name, mobile phone number, company name, contact information (company), email
Download presale materials necessary Individual members Name, mobile phone number, email Download and revisit Lotte Resort sales related materials 1 year
Corporate member Name, mobile phone number, company name, contact information (company), email
Offline Customer registration card necessary Name, date of birth, Mobile Phone number, e-mail Reservation confirmation and re-visit service provided 1 year
Select number of guests, Vehicle number, address, nationality
Application form for the person in charge of the corporation necessary Name of person in charge, mobile phone number, email, membership number, member name Provide smooth membership services and deliver notices, book and manage members 5 years after membership withdrawal
Select Address, business license number, fax number Securing delivery destinations such as identifying corporate member information, information, etc.

2. Purpose of collecting and using personal information (golf course)

개인정보의 수집 및 이용목적(골프장)
Category Information items to be collected Purpose of collection Retention period
online Sign Up necessary L.POINT Integrated Member Name, ID, email, mobile phone number, date of birth, gender, nationality Utilized in the identity verification process according to the membership service, secured communication channels for customer notification and complaint handling Until withdrawal
necessary Corporate member Membership number, name, business number, corporate name, mobile phone number, date of birth
necessary Affiliates, travel agencies, associations Name, date of birth, email, contact information (mobile or home), ID,
Password, country, city/province (home or office), Loris membership number (automatically generated), business number, membership number, corporate authentication number, sign-up location, Lotte Skyhill CC reservation information (automatically generated), point accumulation and use history , discount history, IP/cookie information
necessary General corporation Business number, name, date of birth, mobile phone number, business number, corporate name
necessary Employee Certification e-mail Employee service provision
necessary Social login Naver, KakaoTalk account Login service through SNS
Select Marketing information Name, mobile phone number, email Lotte Resort event and product information Coupon sending, newsletter, participation in sweepstakes
Sales Member Certification necessary Corporate member Contact person name, mobile phone number, e-mail Provision of membership service after change in person in charge of corporate member, delivery of notices Until withdrawal
Affiliate Certification necessary Affiliate, travel agency, association Contact person name, mobile phone number, e-mail
golf reservation necessary Reservation information name, phone number Provision of golf reservation and revisit service 1 year
resident information name, phone number
Select Companion information (name, phone number, gender)
standby reservation necessary Reservation Information name, phone number Provision of golf reservation and revisit service 1 year
package reservation necessary Reservation Information name, phone number Provision of golf reservation and revisit service 1 year
resident information Name, mobile phone number, gender
select Companion information (name, phone number, gender)
coupon purchase necessary buyer information name, phone number Provision of purchase guidance and revisit service Payment data is stored for 5 years after attempted payment under the Electronic Commerce Act
recipient information name, phone number
participatory event necessary Name, mobile phone number, address, age Provision of golf reservation and revisit service 1 year
customer service center necessary Name, mobile phone number, email Lotte Resort product improvement and revisit service 1 year
Offline membership document [Application Form]
(Individual) (member) name, gender, date of birth, contact information, DM address (home or work address), photo, copy of ID, certificate of seal,
(Corporate) Name, gender, date of birth, contact information, company name, DM address (home or work address), photo, business registration certificate, certified copy of register, seal certificate, identification card, certificate of employment		 Membership preservation and disposal tasks such as change of membership information, transfer of ownership, and contract extension 5 years after withdrawal
[Member recommendation letter]
Applicant's name, date of birth, member registration number, address
New member name, date of birth, address
[Application for Change of Nominee]
Name, gender, membership number, resident registration number, business registration number, address, phone number, copy of identification card, employment certificate, photo
Contact person in charge of corporation, DM sending address (home or direct address)
[Withdrawal Application]
(Corporation) Name of corporation, member number, name of representative, member name, name of person in charge of corporation, contact information of person in charge of corporation, name of bank, name of account holder, account number, certificate of corporate seal, certified copy of corporation registration, business registration certificate, copy of bankbook, copy of identification
[Warrant]
Authorized person: Member name, resident registration number, address, contact information, seal certificate
Representative: Name of person in charge, date of birth, contact information		 Membership transaction agency business
Group application [Fixed Organization] Applicant's name, contact information
[Temporary organization] Applicant's name, contact information		 Group event Immediate destruction after storage for the year
Membership inquiry and name transfer application form Transferor: name of company, date of birth, address, copy of identification card, certificate of seal impression, business registration certificate, copy of register
Assignee: name, date of birth, contact information, address, certificate of seal impression, photo, copy of identification card, certificate of employment, business registration certificate, copy of register
Agent: Name, contact information, address, fax number		 Membership inquiry in advance and application submission Immediate destruction after completion of transfer
Caddy application form Name, address, date of birth, mobile phone number, academic background, language and other qualifications, social activities,
Photo, e-mail, emergency contact information, account number		 Deposit management reporting agency according to job application management goods payment Until retirement date
However, documents for deposit return must be submitted within 3 months after leaving the company.

3. Permissions to access information and features in apps on mobile devices

3. Permissions to access information and features in apps on mobile devices
Category Permissions Purpose
Android Required Phone Used when accessing to verify mobile phone status and device ID
Photos/Media/Files Anti tamper and Upload customer voice file
Optional Camera Required when taking photos
ios Required Photos/Media/Files Anti tamper and Upload customer voice file
Optional Camera Required when taking photos

4. How to collect personal information

  • The company collects personal information in the following ways:
    • - collection of generated information in PC, mobile and APP application processes through the collection
    • - Offered by affiliates
    • - Written collection of personal information such as offline events and events
    • - Collection of user's personal information through e-mail, fax, phone, etc. during reservation and consultation process
    • - Submissions related to membership services such as application for membership, transfer of title, etc.

Article 3. Procedure and method of destruction of personal information

  • 1. When personal information becomes unnecessary, such as the expiration of the period of personal information retention or the achievement of the purpose of processing, the company shall destroy the personal information without delay.
  • 2. If the period of personal information retention agreed by the data subject has elapsed or the purpose of processing has been achieved, the personal information shall be moved to a separate database (DB) or stored in a different storage location.
개인정보의 파기절차 및 방법
Sortation reason for preservation retention period
Records of Contracts or Withdrawal of Subscription, etc. Act on Consumer Protection in Electronic Commerce, etc. 5 years
Records of Payment and Supply of Goods 5 years
Records of Consumer Complaints or Disputes 3 years
important business books and business papers Article 33 of the Commercial Act (preservation of commercial books, etc.) 10 years
records of claims and property rights Article 162 of the Civil Act (Extinctive Prescription of Claims and Property Rights) 10 years
certificate of expenditure for other income-related expenses Article 106-2 of the Income Tax Act (Reception and storage of proof of expenditure, etc.) 5 years
  • 4. Procedures and methods for destroying personal information are as follows.
    • 1) Destruction procedure: The company selects personal information on which the grounds for destruction have occurred and destroys personal information with the approval of the company's personal information protection manager.
    • 2) Destruction method: The company destroys personal information recorded and stored in electronic file format so that the record cannot be reproduced, and the personal information recorded and stored in paper documents is destroyed by crushing or incineration.
  • 5. Information on the expiration date of personal information
    • 1. The validity period of personal information means that the user's personal information is stored and managed to use it or to limit the period that can be provided to a third party.
    • 2. Our service usage standards and expiration dates are as follows, and we will separately store, manage, or destroy personal information after the expiration of the expiration date based on the time of final use of the service.
      • - Validity period: 1 year.However, if a member explicitly selects and requests that the expiration date of personal information be until "membership withdrawal", the expiration date of personal information for the member shall be until "membership withdrawal withdrawal".
      • - Criteria for using the service: Lotte Resort online service (room reservation, package reservation, theme park ticket purchase, etc.), Lotte Skyhill CC online service (golf reservation, package reservation, coupon purchase, etc.)
    • 3. How to take measures for personal information after the expiration of the expiration date: Separate storage and management.
      • - Separated storage and management: Physical separation or logical separation as part of measures equivalent to destruction, separating long-term non-user personal information from general members' personal information DB, storing and managing punishment.
      • - Notification of expiration of the expiration date: 30 days prior to the expiration of the expiration of the expiration date, date, and personal information items to be destroyed or stored separately by e-mail, etc.
      • - If the information on the above notification means is missing or incorrect, it will be replaced by posting a notice on the website.
    • 4. Personal Information Action Cycle: Once a day.
    • 5. If a member uses Lotte Resort or Lotte Skyhill CC online service even after the expiration of the expiration date, it will be regarded as a re-use request and will be replaced from separate storage and management to normal use.

Article 4. Provision and sharing of personal information

1.The company uses your personal information within the range notified in the 'Personal Information Collection Items and Collection Methods' and 'Purpose and Collection of Personal Information', personal information is provided to a third party only when it falls under Articles 17 and 18 of the 「Personal Information Protection Act」, such as member consent and special provisions of the law, and other than that, the personal information of the information subject is not provided to the third party.

In order to provide smooth service, the company obtains the consent of the information subject in the following cases and provides it only to the minimum extent necessary.

개인정보의 제공 및 공유
division Recipient Personal information items provided purpose of use Period of use
L.POINT service Lotte Members Name, L point card number (mobile phone number) L point accumulation and use approval Until membership withdrawal
Round Score Service Smart Score Name, mobile phone number, score Round Score Service Until membership withdrawal
Travel Activity History Tour Let's play in Baekje. Name, Mobile Number, Resident Registration Number traveler's insurance coverage 3 months
Traveler Seunghyo Award Planning Tour My Bank Name, Mobile Number, Resident Registration Number traveler's insurance coverage 3 months
membership service Korea Golf Course Management Association Name, membership number, date of membership issuance of membership certificates 10 years
Korea Recreational Condominium Medium Business Association Name, membership number, date of acquisition
affiliated golf course Name, cell phone number, membership number. affiliated golf course reservation Until membership withdrawal
National Tax Service Name, resident registration number, address, membership number, membership date, acquisition price, trading price Performance of requests for submission of books, evidence, etc. in accordance with national and local tax laws and regulations. 5 years
competent city hall
golf membership exchange Name, membership number, acquisition date, acquisition amount Delegation of duties such as preservation and disposal of membership rights until withdrawal
hole-in-one event Lotte Hotel Jeju Name, resident registration number, contact number, address Free prizes for hole-in-one destruction immediately after objectives have been achieved

*We inform you that it will be processed in accordance with the Income Tax Act for the 5th year of resident registration number (related to tax utility charges).
Windy Hill Co., Ltd. Name, resident registration number, contact number, address
world wine Name, resident registration number, contact number, address
White Line Dermatology Clinic Name, resident registration number, contact number, address
Kyongnam Bank Co., Ltd. Name, resident registration number, contact number, address
JOINCREATIVE Co., Ltd. Name, resident registration number, contact number, address
Nexen Co., Ltd. Name, address, contact number

2. In accordance with the "Personal Information Handling and Protection Guidelines in Emergency Situations" jointly announced by government-related ministries, the company handles disasters, infectious diseases, incidents/accidents that cause imminent danger to life and body, and urgent property
In the event of an emergency, such as loss, personal information may be provided to related organizations without the consent of the information subject. For details, please click here*.

Article 5. Consignment of personal information processing

  • 1. The company entrusts personal information as follows to fulfill the service, and in accordance with relevant laws and regulations, the consignment agreement stipulates the necessary information so that personal information can be safely managed.
  • Article 5. Consignment of personal information processing
    Category Third party service providers sub-processor Activities to be consigned Personal information retention and usage period
    Information system operation and management Lotte Information and Communication Co., Ltd. Etribe Co., Ltd. computer system operation, website operation Upon subcontractor agreement termination
    SMS, Kakao Talk notification message sending business
    Lotte Members Co., Ltd. - Integrated Member System (L.POINT) Operations Upon subcontractor agreement termination
    SSO membership system operation
    agency for payment of goods
    authentication service
    Personalized content Insider Pte. Ltd. - personalized marketing Upon subcontractor agreement termination
    paperwork agency Soul Company Co., Ltd.,
    G&C Co., Ltd.,
    Trinitywith Co., Ltd.,
    Golf 114 Membership Exchange     		- distribution paperwork agency Upon subcontractor agreement termination
    Business site management and operation The Man Co., Ltd., Macserve Co., Ltd., Doing C&S Co., Ltd., Sway Korea Co., Ltd., IBS Industry Co., Ltd., CJ Freshway Co., Ltd., Ko&M Co., Ltd., Pulmuone Food & Culture Co., Ltd., Stance Golf Co., Ltd. , Billis Korea Co., Ltd., TOT Co., Ltd., Daejung golf engineering Co., Ltd., Properlandscape Co., Ltd., jaymaster, garam, JAMESENG CO.Ltd, Inchang. Co., Ltd. - Business site management, facility management, safety management, food and beverage operation, and pro shop operation Upon subcontractor agreement termination
  • 2. In order to ensure the safety of personal information protection in the case of a consignment contract, strict observance of personal information protection instructions, prohibition of personal information and liability in case of accidents, and the contents of the contract are kept in writing. When a company changes, Lotte Resort will notify the changed company name on the personal information processing policy on the homepage.
  • 3. The Company will conduct appropriate supervision within the scope of the entrusted business whether or not the trustees faithfully implement the matters prescribed by the trustee so that the personal information handled can be safely managed.

Article 6. How to view, correct, withdraw personal information and withdraw consent

  • 1. Members can view or correct information of registered members at any time.
    • - For online members, you can log in to the “Lotte Resort” website (www.lotteresort.com) and (www.lotteskyhill.com) and edit your personal information and withdraw your membership.
    • - We will promptly process your identity upon request by visiting Lotte Resort or by wire.
    • - In the case of L.POINT members, please report to the L.POINT customer center (Tel.1899-8900) by wire or report to the Lotte Card Center to promptly process the identity verification.
      However, L.POINT member information modification and withdrawal are not related to pre-sale and affiliate member information.
  • 2. If a member requests correction of an error in personal information, the personal information will not be used or provided until the correction is completed. In addition, if incorrect personal information has already been provided to a third party, we will take measures to correct it by notifying the third party without delay.

Article 7. Installation and operation of Cookie

  • 1. A 'cookie' is a temporary file that is automatically created when you access a website. It is a small amount of information that the server used to operate the website sends to your computer browser and is stored on your PC's hard disk. It also becomes.
  • 2. The Company uses 'cookies' that store and retrieve usage information from time to time in order to provide a fast and useful service when members use the website.
  • 3. You have a choice about cookies, and you can choose to allow all cookies, check each time you save cookies, or block all cookies by setting your web browser options in the following ways. However, if you refuse to store cookies, there may be restrictions on the use of some services that require you to log in, such as having to re-enter your login information.
    • (1) Internet Explorer: Tools menu at the top of the web browser > Internet options > Personal information > Settings
    • (2) Chrome: Settings menu on the right side of the web browser > Settings > Protection of Personal information and Security > Cookies and other site data
    • (3) Microsoft Edge : menu >Settings > Privacy, search, and services > Send "Do Not Track" requests
  • 4. The company can read the contents of the cookie in the customer's browser, find the customer's additional information on the customer's computer, and provide the service without additional input such as the name of the connection.
    However, if the member refuses to install cookies, there may be difficulties in providing the service.

Article 8. Technical and administrative measures to protect personal information

Lotte Resort takes the following technical measures to ensure safety so that personal information is not lost, stolen, leaked, tampered with, or damaged in handling personal information of members.

  • 1. Regular self-audit We conduct regular self-audit to ensure the safety of handling personal information.
  • 2. Establishment and implementation of an internal management plan We have established and implemented an internal management plan for the safe handling of personal information.
  • 3. Important personal information required by the law of encryption of personal information is encrypted and stored and managed, so only the person can know it, and important data is provided with separate security functions such as encrypting file and transmission data or using the file lock function. I am using it.
  • 4. Technical measures against hacking, etc. The company installs a security program, periodically updates and checks, and installs a system in a controlled area from outside to prevent personal information leakage and damage caused by hacking or computer viruses. Physically monitored and blocked.
  • 5. Restricting access to personal information We take necessary measures to control access to personal information through granting, changing, and canceling access rights to the database system that processes personal information. Control access.
  • 6. Personal information handlers and users who access the personal information processing system maintain records of access in the personal information handling system, and the relevant access records are kept securely so that the personal information handlers and users who access the personal information processing system access records are not forged, altered, stolen, or lost.
  • 7. Use of locks for document security We keep documents containing personal information, auxiliary storage media, etc. in a safe place with locks.
  • 8. Access Control for Unauthorized Personnel We have set aside a physical storage area for storing personal information and established and operated an access control procedure.

Article 9. Protection of personal information of children under 14

  • 1. When signing up for membership, the “L.POINT Integrated Membership” is limited to those who are 14 years of age or older, the basic membership policy. (For children under the age of 14, consent from a legal representative is required after self-authentication). However, services related to contracts such as e-commerce are limited, including the use of Lotte Resort services.
    “Lotte Resort” is limited to those who are 19 years of age or older, the basic membership policy. Children under the age of 19 cannot join as a “Lotte Resort Member”.
  • 2. If the company needs to collect personal information of children under the age of 14 as necessary, we will comply with the laws and notices.

Article 10. External sites and link sites

The Company may provide links to websites of other companies and affiliates or collect information through its external sites. In this case, the company has no control over external sites and materials, so it cannot be held responsible for the usefulness of services or materials provided from it, and cannot be guaranteed. If you move to a page of an external site or a link site, the privacy policy of the site is irrelevant to the company, so please check the policy of the site you visited.

Article 11. Advertising information transmission

  • 1. The company does not transmit commercial information for commercial purposes against the customer's express objection.
  • 2. When the company sends advertisement information through e-mail for online marketing such as product information guidance, the company will take measures so that the customer can easily recognize it in the subject line of the e-mail as follows.
    • -Email subject line: Displays the text (advertisement) and the sender's name in the subject line.
    • -Email body: Specify the sender's name, email address, phone number, and address where the user can express their intention to opt-out. Each of the methods for users to express their intention to opt-out is specified.
  • 3. In the event that commercial information for commercial purposes is transmitted through a method other than e-mail such as fax or mobile phone text transmission to customers who have agreed to receive advertisements, necessary measures such as displaying the name of the sender are taken.

Article 12. Designated as personal information protection officer

  • 1. The company is doing its best to ensure that members can safely use quality information.In the event of an accident contrary to the matters notified to you in protecting personal information, the company is fully responsible.However, despite the technical supplementary measures, we are not responsible for any damage to information caused by unexpected incidents caused by basic network risks such as hacking and any disputes caused by posts made by visitors.The person in charge of protecting and processing the members' personal information is as follows, and we respond quickly and sincerely to inquiries related to personal information.
    • - Customer Information Department: Sales Marketing Team
      Personal Information Protection Manager: Ryu Won-ha (TEL: 02-311-6885 / E-Mail: wonha.Ryu@lotte.net)
    • - Contact person on the website: Um Do-kyung (TEL: 02-311-6831 / E-mail: dogyeong.eom@lotte.net)
    • * Telephone counseling is only available from 09:00 a.m. to 18:00 p.m. on weekdays.
  • 2. If you receive it via e-mail or homepage, we will respond sincerely as soon as possible.
    • - Website: https://www.lotteresort.com, https://www.lotteskyhill.com (1:1 consultation in customer center)
    • 1:1 1:1 consultation is available only for online members.
    • However, L.POINT membership service inquiries will be answered promptly at the L.POINT Customer Center.
    • -L.POINT Customer Center Telephone: 1899-8900 / Fax: 02-3668-8602 / Email: webmaster@lotte.com
  • 3. If you need other personal information, you can contact the Personal Information Infringement Reporting Center, the Korea Internet & Security Agency's Infringement Response Support Center, and the Cyber Safety Bureau of the National Police Agency.
Article 12. Designated as personal information protection officer
consultation organizations TEL URL
Privacy Infringement Report Center 118 without area code privacy.kisa.or.kr
Privacy Dispute Mediation Committee 1833-6972 without area code www.kopico.go.kr
KOREA Computer Emergency Response Team Coordination Center 118 without area code www.krcert.or.kr
National Police Agency Cyber Crime Investigation Office 182 without area code cyberbureau.police.go.kr
Cyber Crime Investigation Unit at the Supreme Prosecutor’s Office 1301 without area code cid@spo.go.kr

obligation to notify

The current personal information processing policy will take effect from Friday, September 15, 2023, If there is any addition, deletion, or modification of the contents, we will notify you of the reason and contents of the change through our homepage. In addition, the personal information protection policy is given a version number and revision date so that it is easy to know whether it is revised or not. - Date of announcement of change of personal information processing policy: Thursday, September 14, 2023
- Date of implementation of the changed personal information processing policy: Friday, September 15, 2023

Reservation status

You can view room / package reservations booked on non-member at Lotte Resort homepage.

Members of the Lotte Resort Homepage Sign in and view your bookings.

Please use the Lotte Hotel website to view the reservation status of Lotte Hotel and Lotte Arai Resort.

Enter numbers only.
You cannot enter special characters and numbers.
Enter numbers only without '-'.

No reservation record is found. Please check the input.

  • If you don't remember the reservation no., please contact the Reservation Team.
  • If you have made a reservation by phone, please contact the Reservation Team.
  • Query on reservation : 1588-4355

On the Lotte Resort website, you can view purchases of theme park tickets purchased by non-members .

Members of the Lotte Resort Homepage use login and then use your purchase status.

Enter English alphabets and numbers only.
You cannot enter special characters and numbers.
Enter numbers only without '-'.

No matching purchase information is found. Please check the input.

  • If you don't remember the purchase no., please contact the Reservation Team.
  • Contact Us : 1588-4355

제휴 제안

롯데리조트와 함께할 여러분의 소중한 제안을 기다리고 있습니다.
아래 이메일로 접수해주시면 담당자 검토 후 연락드리도록 하겠습니다.

lotteresort.sales@lotte.net

문의 ㅣ 02-311-6835

※ 브랜드 콜라보, 라이센싱, 제휴 프로모션, 사업 제안, 이벤트 등
※ 회사소개서, 제안서 등이 있으실 경우 첨부해주시기 바랍니다.