Hotel Lotte Lotte Resort (hereinafter referred to as the 'Company') regards your personal information as important and complies with the 'Personal Information Protection Act'. Through the personal information processing policy, the company notifies you of the purpose and method of using the personal information provided by the customer and what measures are being taken to protect personal information. When the company amends the personal information processing policy, it will notify it through the website announcement (or individual notice).
Personal information is information about a surviving individual, and information that can identify the individual based on the name, ID, etc. included in the information (Even if the information alone cannot identify a specific individual, it is easy to use with other information. It can be combined and identified).
Refers to members who can use various services provided by the company (individual sales members, corporate sales members, L.POINT members, affiliates, etc.).
A member who can use the L.POINT service as an integrated online member according to the Lotte Group Single Sign On policy. The company attaches great importance to the protection of members' personal information, and has enacted and complied with the Personal Information Processing Policy to comply with relevant laws and regulations such as the Act on Promotion of Information and Communication Network Utilization and Information Protection, and the Personal Information Protection Act. Through the personal information processing policy, the company notifies you of the purpose and method of using the personal information provided by the member and what measures are being taken to protect personal information.
The company collects the following personal information for membership registration, membership management, consultation, reservation, customer center, coupon purchase, service application, etc.
The company discloses the personal information processing policy on the first screen of the homepage, so that members can always view it easily. In addition, the personal information processing policy may be changed due to changes in government laws and guidelines or the company's internal policy, and the necessary procedures are established for the continuous improvement of the personal information processing policy. If you revise the privacy policy or if the privacy policy changes, we will notify you through the privacy policy on the first page of the homepage.
1. Purpose of collecting and using personal information (resort)
division | Collection method | Collected items | Purpose of collection | Retention period | |||
---|---|---|---|---|---|---|---|
online | Sign Up | Homepage, mobile |
necessary | L.POINT Integrated Member | Name, ID, email, mobile phone number, date of birth, gender, nationality | Utilized in the identity verification process according to the membership service, secured communication channels for customer notification and complaint handling | Until withdrawal |
necessary | Corporate member | Name, ID, email, mobile phone number, date of birth | |||||
necessary | Social login | Naver, KakaoTalk account | Login service through SNS | ||||
necessary | Employee Certification | Employee service provision | |||||
Select | Marketing information | Name, mobile phone number, email | Giveaways, event information, personal service provision and marketing | ||||
Apply for joining El Plus | necessary | Individual members | Name, date of birth, address, membership number | Member identification and membership service according to membership service provided by Lotte Resort El Plus Club | Membership maintenance period | ||
Corporate member | Company name, name, address, member number | ||||||
Individual members | Mobile phone number, email, member number | Notice delivery and reservation management | |||||
Corporate member | Contact (company), email, member number | ||||||
Select | Individual members | Name, mobile phone number, address | Secure delivery address such as invoices and notices | Membership maintenance period | |||
Corporate member | Name, mobile phone number, address | ||||||
Corporate member | Name, contact information (company), company name | Corporate Member Information Identification | |||||
Reservation | necessary | Reservation information | Name, mobile phone number, card information | Room reservation and revisit service | 1 year after reservation | ||
Guest Information | Name, mobile phone number | ||||||
Select | Guest email | ||||||
Package Reservation | necessary | Reservation information | Name, mobile phone number, card information | Package product reservation and revisit service | 1 year after reservation | ||
Guest Information | Name, mobile phone number | ||||||
Select | Guest email | ||||||
Coupon reservation | necessary | Reservation information | Name, mobile phone number, card information | Room reservation and revisit service | 1 year after reservation | ||
Guest Information | Name, mobile phone number | ||||||
Select | Guest email | ||||||
Group reservation | necessary | Name, mobile phone number, card information | Room reservation and revisit service | 1 year after reservation | |||
Select | Guest email | ||||||
Lottery reservation | necessary | Name, mobile phone number | Room reservation and revisit service | 1 year after reservation | |||
Select | Guest email | ||||||
Theme Park Ticket | necessary | Buyer information | Name, mobile phone number, email, company name (group name) | Theme park reservation and revisit service | 1 year | ||
User information | Name, mobile phone number | ||||||
Select | Buyer email | ||||||
Seminar & Wedding Inquiries | necessary | Name, mobile phone number, email, company name (group name) | Seminar and wedding reservation and service provision | 1 year | |||
voice of the customer | necessary | Name, mobile phone number, email | Lotte Resort product improvement and revisit service | 1 year | |||
Satisfaction survey | necessary | Member information when registering | Name, mobile phone number, email | Satisfaction survey on the use of Lotte Resort products and services and provision of revisit services | 1 year | ||
Guest information at the time of booking | Name, mobile phone number, email | ||||||
Presale Consultation | necessary | Individual members | Name, mobile phone number, email | Lotte Resort pre-sale counseling and revisit service | 1 year | ||
Corporate member | Name, mobile phone number, company name, contact information (company), email | ||||||
Download presale materials | necessary | Individual members | Name, mobile phone number, email | Download and revisit Lotte Resort sales related materials | 1 year | ||
Corporate member | Name, mobile phone number, company name, contact information (company), email | ||||||
Offline | Customer registration card | On Paper | necessary | Name, date of birth, Mobile Phone number | Disposal of lost and found items by main recognition | a year from the date of one's stay (If you do not agree, destroy it five days after the date of check-out.) | |
Select | Vehicle number, address, number of guests, e-mail | Vehicle Identification Service, Lost and Found, Marketing Utilization | |||||
Application form for the person in charge of the corporation | necessary | Name of person in charge, mobile phone number, email, membership number, member name | Provide smooth membership services and deliver notices, book and manage members | Membership maintenance period | |||
Select | Address, business license number, fax number | Securing delivery destinations such as identifying corporate member information, information, etc. |
2. Purpose of collecting and using personal information (golf course)
Category | Method of collection | Information items to be collected | Purpose of collection | Retention period | |||
---|---|---|---|---|---|---|---|
online | Sign Up | Homepage, mobile |
necessary | L.POINT Integrated Member | Name, ID, email, mobile phone number, date of birth, gender, nationality | Utilized in the identity verification process according to the membership service, secured communication channels for customer notification and complaint handling | Until withdrawal |
necessary | Corporate member | Membership number, name, business number, corporation name, mobile phone number, date of birth | |||||
necessary | Affiliates, travel agencies, associations | Corporate authentication number, name, date of birth, mobile phone number | |||||
necessary | General corporation | Business number, name, date of birth, mobile phone number, business number, corporation name | |||||
necessary | Employee Certification | Employee service provision | |||||
necessary | Social login | Naver, KakaoTalk account | Login service through SNS | ||||
Select | Marketing information | Name, mobile phone number, email | Giveaways, event information, personal service provision and marketing | ||||
Presale Membership Certification | necessary | Corporate member | Contact name, mobile phone number, email | After changing the corporate member's contact information, provide membership service and deliver notices | Until withdrawal | ||
Affiliate Certification | necessary | Affiliates, travel agencies, associations | Contact name, mobile phone number, email | ||||
Golf Reservation | necessary | Reservation information | Name, mobile phone number | Golf reservation and revisit service provided | 1 year after reservation | ||
Insider information | Name, mobile phone number, gender | ||||||
Select | Companion information (name, phone number, gender) | ||||||
Waiting reservation | necessary | Reservation information | Name, mobile phone number | Golf reservation and revisit service provided | 1 year after reservation | ||
Join reservation | necessary | Founder information | Name, mobile phone number, gender, age | Golf reservation and revisit service provided | 1 year after reservation | ||
Participant Information | Name, mobile phone number, gender, age | ||||||
Package Reservation | necessary | Reservation information | Name, mobile phone number | Golf reservation and revisit service provided | 1 year after reservation | ||
Insider information | Name, mobile phone number, gender | ||||||
Select | Companion information (name, phone number, gender) | ||||||
Coupon Purchase | necessary | Buyer information | Name, mobile phone number | Providing purchase guidance and revisit service | Payment data is stored for 5 years after attempting payment under the e-commerce law | ||
Recipient information | Name, mobile phone number | ||||||
Participating events | necessary | Name, mobile phone number, address, age | Golf reservation and revisit service provided | 1 year | |||
Service center | necessary | Name, mobile phone number, email | Lotte Resort product improvement and revisit service | 1 year | |||
Offline | (Jeju)for residents | On Paper | Name, address, phone numbers, addresses. | provision of services for residents of the province | 2 years |
3. How to collect personal information
division | Reason for preservation | Retention period |
---|---|---|
a record of membership | extinctive prescription of bonds and property rights under Article 162 of the Civil Act | 10years |
Records of contract or withdrawal of subscription | Consumer Protection Act in e-commerce | 5years |
Records on payment and supply of goods, etc. | 5years | |
Records of consumer complaints or disputes | 3years | |
a record of loss/acquisition | Storage as much as the period of public notice under Article 253 of the Civil Act | 6months |
a record of events/accidents | storage for the period of statute of limitations for outstanding events/accidents under Article 766 of the Civil Act | 10year |
division | Reason for preservation | Retention period |
---|---|---|
Fraudulent records | Prevention of fraud | 1 year |
1.The company uses your personal information within the range notified in the 'Personal Information Collection Items and Collection Methods' and 'Purpose and Collection of Personal Information', and uses or exceeds the scope of this information without your consent. Or, it is not provided to other company organizations.
However, the following are exceptions.
division | Recipient | Personal information items provided | purpose of use | Period of use |
---|---|---|---|---|
L.POINT service | Lotte Members | Name, L point card number (mobile phone number) | L point accumulation and use approval | Until membership withdrawal |
Join reservation service | Join reservation creator, participant | Name, mobile phone number | Join Reservation Service Information | 1 year from the date of built-in |
Round Score Service | Smart Score | Name, mobile phone number, score | Round Score Service | Until membership withdrawal |
2. In the case of providing or sharing member's information through partnership, there is a disadvantage of the person who receives or shares, the purpose of providing or sharing personal information and the purpose of the provision, retention period, right to refuse consent, and disadvantage of rejecting consent In this case, the details of the disadvantage are notified to the member in advance, and then consent is given.
Information System Operation Management | fiduciary | Reconsignee | Consignment | Personal information retention and use period |
---|---|---|---|---|
Information System Operation Management | Lotte Information & Communication Co., Ltd. | - | Computing system operation, SMS service | At the time of withdrawal from membership or termination of consignment |
Ad Capsule Co., Ltd. | Homepage operation | |||
L.POINT SSO operation | Lotte Members | - | Integrated membership system (L.POINT) operation | |
- | SSO membership | |||
- | L.POINT usage history management / operation | |||
Notification Talk sent | Biztalk Co., Ltd. | - | KakaoTalk Notification Talk sending service | |
Kakao Plus Friend Talk shipping | ||||
Identity | NICE evaluation information | - | Identity authentication service | |
Online electronic payment | Lotte Members | - | Product and reservation payment agency |
Lotte Resort takes the following technical measures to ensure safety so that personal information is not lost, stolen, leaked, tampered with, or damaged in handling personal information of members.
The Company may provide links to websites of other companies and affiliates or collect information through its external sites. In this case, the company has no control over external sites and materials, so it cannot be held responsible for the usefulness of services or materials provided from it, and cannot be guaranteed. If you move to a page of an external site or a link site, the privacy policy of the site is irrelevant to the company, so please check the policy of the site you visited.
division | charge | name | Phone number | |
---|---|---|---|---|
Integrated Marketing Team | Personal information protection officer | Lee Sang Sang | 02-311-6890 | eungsang.lee@lotte.net |
Personal Information Protection Officer | Joohee Yoon | 02-317-7847 | juheeyoon@lotte.net | |
law-abiding management team | Director of Information Protection | Ma Sung-Ho | 055-340-9115 | sungho_ma@lotte.net |
Information Protection Officer | Kim Sung-Ji | 055-340-9071 | sungji.kim@lotte.net |
Consulting agency | telephone | home page |
---|---|---|
Personal Information Infringement Report Center | (Without area code) 118 | privacy.kisa.or.kr |
Personal Information Dispute Mediation Committee | (Without area code) 1833-6972 | www.kopico.go.kr |
Korea Internet Security Agency Infringement Accident Response Support Center | (Without area code) 118 | www.krcert.or.kr |
National Police Agency Cyber Safety Bureau | (Without area code) 182 | cyberbureau.police.go.kr |
Supreme Prosecutors' Office Cybercrime Division | (Without area code) 1301 | www.spo.go.kr |
The current privacy policy applies from June 1, 2020. If there is any addition, deletion, or modification of the content, we will notify you through the notice on the website from 7 days before the revision.
In addition, the version number and revision date are given to the privacy policy so that it can be easily identified.
- Date of change of personal information processing policy : 2020-05-22
- Date of change of personal information processing policy : 2020-06-02