Video information processing device operation policy

The purpose of this Operation and Management Policy for Visual Data Processing Devices is to inform you of the purpose and method of use and management of visual data processed by Lotte Hotels and Resorts (hereinafter "the Company").

  • Article 1 (Grounds and Purpose of Installation of Visual Data Processing Devices)
  • Article 2 (Number of Devices, Location and Shooting Range)
  • Article 3 (Managers and Authorized Persons)
  • Article 4 (Outsourcing of Handling of Visual Data Processing Device)
  • Article 5 (Shooting time, Storage Period, Storage Place and Processing Method)
  • Article 6 (Method and Location of Checking Personal Visual Data)
  • Article 7 (Measures to the Data Subjects' Request for Viewing Visual Data)
  • Article 8 (Measures to Secure Safety of Visual Data)
  • Article 9 (Change of Personal Information Processing Policy)

Article 1 (Grounds and Purpose of Installation of Visual Data Processing Devices)

The Company installs and operates visual data processing devices for the following purposes under the Article 25(1) of the Personal Information Protection Act:

  • - safety of facilities and prevention of fire
  • - prevention of crimes for safety of customers
    ※ For the parking lot with the capacity exceeding 30 cars, Article 6(1) of the Enforcement Decree of the Parking Lot Act shall apply to installation and operation of visual data processing devices.

Article 2 (Number of Devices, Location and Shooting Range)

Article 2 (Number of Devices, Location and Shooting Range)
Type Lotte Resort Sokcho Lotte Resort Buyeo Jeju Artvillas
Number of units 2,749 units 280EA 84EA
Purpose and shooting range Building lobbies, parking lot entrance, offices, etc. Building lobbies, hallways, offices, parking lots, platforms, etc. Center, Outdoors, etc.

Article 3 (Managers and Authorized Persons)

관리책임자 및 접근권한자
Team Name Position Contact details
Managers Main Planning Team Kim, Taek-Woo Team Leader 055-340-9111
Sub Planning Team Han, Dong-Woo Employee 055-340-9112
Authorized Persons Resort Sokcho Sales Support Safety manager of each resort 033-634-1104
Resort Buyeo Sales Support 041-939-1016
Jeju Artvillas Support Team 010-8778-8147
Skyhill Buyeo CC Sales Support 041-939-1102
Skyhill Gimhae CC Sales Support 055-340-9107
Skyhill Jeju CC Sales Support 010-9741-7600

Article 4 (Outsourcing of Handling of Visual Data Processing Device)

관리책임자 및 접근권한자
Outsourcee Outsourced work
S-Way Korea Operation of CCTV (Lotte Resort Sokcho, Lotte Resort Buyeo)
KT Telecom Operation of CCTV (Skyhill Gimhae CC)
ADT Caps Operation of CCTV (Jeju Artvillas, Skyhill Buyeo CC)

Article 5 (Shooting time, Storage Period, Storage Place and Processing Method)

영상정보의 촬영시간, 보관기간, 보관장소 및 처리방법
Shooting time Retention period Storage place
24 hours 30 days from the date of shooting CCTV management department of each resort

- Processing method : To record the use of personal visual data for other purposes, provision of data to third parties, disposal and viewing, and to destroy the expired data in a non-recoverable way (shredding or incineration for output)

Article 6 (Method and Location of Checking Personal Visual Data)

  • - Method of checking : You should contact the visual data manager before visiting the Company.
  • - Checking location : CCTV Department where CCTV image can be viewed (Security Team, etc.)

Article 7 (Measures to the Data Subjects' Request for Viewing Visual Data)

You may ask the operator of the visual data processing device at any time if you wish to view, check or delete your personal visual data,
provided that the visual data must include your image, and that the personal visual data be clearly required for protection of life, body and property of the data subject. The Company will take the necessary measures without delay if you ask for viewing, checking or deletion of personal visual data.

Article 8 (Measures to Secure Safety of Visual Data)

The Company processes the visual data securely through encryption or other measures. In addition, as an administrative measures to protect personal visual data, the Company gives different access rights to personal information. The Company also records the date and time of creation of personal visual data, and purpose, viewer and date/time of viewing, in order to prevent forgery or unauthorized alteration of data. In addition, the Company installed locks for physically secured storage of the personal visual data.

Article 9 (Change of Personal Information Processing Policy)

This Operation and Management Policy for Visual Data Processing Devices was enacted on May 28, 2019. Any addition, deletion or revision of the policy according to the change of laws, policies or security technologies will be posted, together with the reason and content of change, on the Company's website at least 7 days in prior to enforcement.