FAQ

You can find frequently asked questions and answers of Lotte Resort customers.

Total22queries
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    You are not allowed to bring in food and glass containers in the facilities in order to protect water quality and to keep the facility clean. However, you can bring in baby foods, patient foods, seedless fruits and PET drinks (except alcoholic beverage).

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    <Reservation>

    Reservation center for Sokcho and Buyeo Tel: 1588.4355 (ext. 1)
    Reservation center for Jeju Artvillas Tel: 02.513.3800
    <Resorts>
    Lotte Resort Buyeo: 041.939.1000
    Lotte Resort Sokcho: 033.634.1000
    Jeju Artvillas: 064.731.9000​

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    You can use the buffet restaurant between 07:00 and 10:00. The rates are as follows:


    [Breakfast breakfast in Lotte Resort Sokcho]
    29,000 Won for adult / 19,000 Won for school child / 12,000 Won for child (36 months ~ 7 years)

    [Breafast breakfast in Lotte Resort Buyeo]
    *Monday~Friday: Hangover soup and mini-salad bar
    Rate: 17,000 Won for adult / 11,000 Won for school child / 8,000 Won for child (36 months ~ 7 years)
    *Saturday and Sunday: Breakfast buffet 
    Rate: 24,000 Won for adult / 15,000 Won for school child / 12,000 Won for child (36 months ~ 7 years)​

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    Join in, and select My Page > Authenticate Ownership Member / Affiliate, and enter your membership number.

    <Private membership>
    - You and your family member can get authenticated with the card number.
    <Corporate membership>
    - Only the person in charge of the membership can get authorized with the representative number (last two digits are 00).
    (※ Bearer member of a corporate membership cannot be authenticated.)​

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    If you wish to change the person in charge of the corporate membership, the person must join in, select My Page > Authenticate Ownership Member / Affiliate, and apply for change of person in charge.
    You need to enter the required information and attach the documentary evidence for approval of the administrator. When change of the  person in charge is completed, notification will be sent to the phone of the new person in charge. After receiving the notice, you can use the membership service through authentication of the ownership. ​

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    Visit our website or call 02-311-6826 for queries about event.

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    Choose the type of accommodation, and buy the ownership. The amount of ownership depends on the type of accommodation and the number of accounts. Please visit our website or contact the Ownership Team (02-311-6884~6) for more information about ownership and benefits.

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    No, we don't lend them. You can buy swim suits and swimming caps at the swimwear store in the ticket box lobby. 

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    It is 09:00~18:00 Monday ~ Saturday.

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    No, You can't stay with your dog. 
    Only Lotte Resort Buyeo operates rooms where you can stay with your dog. You need to make reservation, and use a cage in other areas except the room and the lobby. ​

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    Please select My Page > Modify/Withdraw Membership.

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    Please contact us (Tel: 064.731.9146) for reservation.
    We do not accept reservations for breakfast on the same day. ​

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    At all the water facilities in the resort, you must wear swim suit and swimming cap. 

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    [Lotte Resort Buyeo]

    Up to 2 extra persons are allowed for Suite and Presidential rooms only. There is an  extra charge of 15,000 Won per person. 

    [Lotte Resort Sokcho]
    There is an extra charge of 22,000 Won/night (incl. VAT) for a person over 14 years of age. 

    [Jeju Artvillas]
    No extra person is allowed. Make sure to follow the maximum occupancy. ​

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    You may enter Aqua Garden and Water Park, but cannot use Sokcho Infinity Pool (1st floor).

    Infinity Pool is for resort guests only. You need a ticket issued by the resort.

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    [Lotte Resort Buyeo]

    There are shampoo, body wash, cotton swab, body sponge and comb in the clean rooms, while there are shampoo and body wash in the condo rooms. 

    [Lotte Resort Sokcho]
    There are shampoo, conditioner, body wash, body lotion,  shower sponge, soap, towel (bath, face), tooth paste and tooth brush in the hotel rooms, while there are shampoo, body wash, body lotion, soap and towel (face) in the condo rooms.

    [Jeju Artvillas]
    We have Molton Brown's shampoo, conditioner, body wash, body lotion, soap and towel (bath, face). Tooth paste, tooth brush and razor are available at the convenience store in the Community Center.​

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    Cooking is not allowed in the clean rooms of Buyeo and the hotel rooms on Sokcho. 

    Simple cooking is allowed in the condo-type accommodations of Buyeo and Sokcho, and in all accommodation in  Jeju Artvillas. 
    (To maintain pleasant environment, please refrain from cooking meat and fish.)​

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    [Lotte Resort Sokco and Jeju Artvillas]

    Check-in is from 15:00, and check-out is by 11:00. 

    [Lotte Resort Buyeo]
    Check-in is from 15:00, and check-out is by 11:00.
     / In the off-season (Monday~Thursday), check-in is from 14:00, and check-out is by 12:00. ​​

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    We have water park, infinity pool, sauna, fitness center, healing therapy, Lotteria, The Lounge, Angel-in-us, convenience stores, game zone and karaoke. 

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    We have Aqua Garden, sauna, Angel-in-us, convenience store, karaoke, game zone and chicken restaurant.

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    We have fitness center, outdoor pool, karaoke and convenience store.

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    [Lotte Resort Buyeo]

    At 'Buyeo Intercity Bus Terminal', take the town bus (no. 403), and get off at 'Korea National University of Cultural Heritage'. However, we recommend you to use a taxi because the dispatch interval of bus is long.

    [Lotte Resort Sokcho]
    It is about 5 km from Sokcho Intercity Bus Terminal to the Resort, and about 2 km from Express Bus Terminal to the Resort. We recommend you to use a taxi.

    [Jeju Artvillas]
    It takes about 45 min from Jeju International Airport to Jeju Artvillas by taxi, and the taxi fare is around 35,000~40,000 Won.
    There is no but to Jeju Artvillas. You should take the Airport Limousine bus, get off at Yeomiji Botanical Garden after about 40 minutes (4,500 Won). It takes about 10 minutes to Jeju Artvillas by taxi (8,000 Won).​

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