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LOTTE RESORT

changes to the personal information processing policy

2023.10.30
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Lotte Resort
Lotte Resort Information on changes to the personal information processing policy

Hello, sir, thank you very much for using our Lotte Resort.
Please refer to the revised Lotte Resort Personal Information Processing Policy.

  • 1. Changes
    • 1) Modification of Subject in Privacy Poclicy following the consolidation of the hotel Business Division
    • 2) Addition of content in Personal information items to be collected and collection methods
    • 3) Modification of content in Measures to Ensure the Safety of Personal Information
  • 2. Revision date : November 1, 2023
  • 3. Announcement date : November 1, 2023 (* Home > Customer service center > Resort news)

Revised Personal Information Processing Policy

before the revision

  • Personal Information Processing Policy

    Hotel Lotte Lotte Resort (hereinafter referred to as the 'Company') regards your personal information as important and complies with the 'Personal Information Protection Act'. Through the personal information processing policy, the company notifies you of the purpose and method of using the personal information provided by the customer and what measures are being taken to protect personal information. When the company amends the personal information processing policy, it will notify it through the website announcement (or individual notice).

after revision

  • Personal Information Processing Policy

    Hotel Lotte Co., Ltd. (hereinafter referred to as the 'Company') places importance on the personal information of LOTTE Hotels & Resorts customers (hereinafter referred to as “LOTTE Hotels”) and complies with the 'Personal Information Protection Act'. Through the personal information processing policy, the company notifies you of the purpose and method of using the personal information provided by the customer and what measures are being taken to protect personal information. When the company amends the personal information processing policy, it will notify it through the website announcement (or individual notice).

Article 2. Personal information items to be collected and collection methods

before revisions

1. Purpose of collecting and using personal information (resort)


개인정보의 수집 및 이용목적(리조트)
division Collected items Purpose of collection Retention period
online Sign Up necessary L.POINT Integrated Member Name, ID, email, mobile phone number, date of birth, gender, nationality Utilized in the identity verification process according to the membership service, secured communication channels for customer notification and complaint handling Until withdrawal
necessary Corporate member Name, ID, email, mobile phone number, date of birth
necessary Social login Naver, KakaoTalk account Login service through SNS
necessary Employee Certification e-mail Employee service provision
Select Marketing information Name, mobile phone number, email Giveaways, event information, personal service provision and marketing
Apply for joining El Plus necessary Individual members Name, date of birth, address, membership number Member identification and membership service according to membership service provided by Lotte Resort El Plus Club Membership maintenance period
Corporate member Company name, name, address, member number
Individual members Mobile phone number, email, member number Notice delivery and reservation management
Corporate member Contact (company), email, member number
Select Individual members Name, mobile phone number, address Secure delivery address such as invoices and notices Membership maintenance period
Corporate member Name, mobile phone number, address
Corporate member Name, contact information (company), company name Corporate Member Information Identification
Reservation necessary Reservation information Name, mobile phone number, card information Room reservation and revisit service 1 year after reservation
Guest Information Name, mobile phone number
Select Guest email
Package Reservation necessary Reservation information Name, mobile phone number, card information Package product reservation and revisit service 1 year after reservation
Guest Information Name, mobile phone number
Select Guest email
Coupon reservation necessary Reservation information Name, mobile phone number, card information Room reservation and revisit service 1 year after reservation
Guest Information Name, mobile phone number
Select Guest email
Group reservation necessary Name, mobile phone number, card information Room reservation and revisit service 1 year after reservation
Select Guest email
Lottery reservation necessary Name, mobile phone number Room reservation and revisit service 1 year after reservation
Select Guest email
Theme Park Ticket necessary Buyer information Name, mobile phone number, email, company name (group name) Theme park reservation and revisit service 1 year
User information Name, mobile phone number
Select Buyer email
Seminar & Wedding Inquiries necessary Name, mobile phone number, email, company name (group name) Seminar and wedding reservation and service provision 1 year
voice of the customer necessary Name, mobile phone number, email Lotte Resort product improvement and revisit service 1 year
Satisfaction survey necessary Member information when registering Name, mobile phone number, email Satisfaction survey on the use of Lotte Resort products and services and provision of revisit services 1 year
Guest information at the time of booking Name, mobile phone number, email
Presale Consultation necessary Individual members Name, mobile phone number, email Lotte Resort pre-sale counseling and revisit service 1 year
Corporate member Name, mobile phone number, company name, contact information (company), email
Download presale materials necessary Individual members Name, mobile phone number, email Download and revisit Lotte Resort sales related materials 1 year
Corporate member Name, mobile phone number, company name, contact information (company), email
Offline Customer registration card necessary Name, date of birth, Mobile Phone number, e-mail Reservation confirmation and re-visit service provided 1 year
Select number of guests, Vehicle number, address, nationality
Application form for the person in charge of the corporation necessary Name of person in charge, mobile phone number, email, membership number, member name Provide smooth membership services and deliver notices, book and manage members 5 years after membership withdrawal
Select Address, business license number, fax number Securing delivery destinations such as identifying corporate member information, information, etc.

after revision

1. Purpose of collecting and using personal information (resort)

개인정보의 수집 및 이용목적(리조트)
division Collected items Purpose of collection Retention period
online Sign Up necessary L.POINT Integrated Member Name, ID, email, mobile phone number, date of birth, gender, nationality Utilized in the identity verification process according to the membership service, secured communication channels for customer notification and complaint handling Until withdrawal
necessary Corporate member Name, ID, email, mobile phone number, date of birth
necessary Social login Naver, KakaoTalk account Login service through SNS
necessary Employee Certification e-mail Employee service provision
Select Marketing information Name, mobile phone number, email Giveaways, event information, personal service provision and marketing
Apply for joining El Plus necessary Individual members Name, date of birth, address, membership number Member identification and membership service according to membership service provided by Lotte Resort El Plus Club Membership maintenance period
Corporate member Company name, name, address, member number
Individual members Mobile phone number, email, member number Notice delivery and reservation management
Corporate member Contact (company), email, member number
Select Individual members Name, mobile phone number, address Secure delivery address such as invoices and notices Membership maintenance period
Corporate member Name, mobile phone number, address
Corporate member Name, contact information (company), company name Corporate Member Information Identification
Reservation necessary Reservation information Name, mobile phone number, card information Room reservation and revisit service 1 year after reservation
Guest Information Name, mobile phone number
Select Guest email
Package Reservation necessary Reservation information Name, mobile phone number, card information Package product reservation and revisit service 1 year after reservation
Guest Information Name, mobile phone number
Select Guest email
Coupon reservation necessary Reservation information Name, mobile phone number, card information Room reservation and revisit service 1 year after reservation
Guest Information Name, mobile phone number
Select Guest email
Group reservation necessary Name, mobile phone number, card information Room reservation and revisit service 1 year after reservation
Select Guest email
Lottery reservation necessary Name, mobile phone number Room reservation and revisit service 1 year after reservation
Select Guest email
Theme Park Ticket necessary Buyer information Name, mobile phone number, email, company name (group name) Theme park reservation and revisit service 1 year
User information Name, mobile phone number
Select Buyer email
Seminar & Wedding Inquiries necessary Name, mobile phone number, email, company name (group name) Seminar and wedding reservation and service provision 1 year
voice of the customer necessary Name, mobile phone number, email Lotte Resort product improvement and revisit service 1 year
Satisfaction survey necessary Member information when registering Name, mobile phone number, email Satisfaction survey on the use of Lotte Resort products and services and provision of revisit services 1 year
Guest information at the time of booking Name, mobile phone number, email
Presale Consultation necessary Individual members Name, mobile phone number, email Lotte Resort pre-sale counseling and revisit service 1 year
Corporate member Name, mobile phone number, company name, contact information (company), email
Download presale materials necessary Individual members Name, mobile phone number, email Download and revisit Lotte Resort sales related materials 1 year
Corporate member Name, mobile phone number, company name, contact information (company), email
Rewards membership necessary Name (in English), e-mail, Rewards membership number Verification and personal identification to provide membership services, Provision of discounts, points accumulation or redemption for services provided by the Company and other various membership services Until withdrawal
Offline Customer registration card necessary Name, date of birth, Mobile Phone number, e-mail Reservation confirmation and re-visit service provided 1 year
Select number of guests, Vehicle number, address, nationality
Application form for the person in charge of the corporation necessary Name of person in charge, mobile phone number, email, membership number, member name Provide smooth membership services and deliver notices, book and manage members 5 years after membership withdrawal
Select Address, business license number, fax number Securing delivery destinations such as identifying corporate member information, information, etc.
Rewards membership necessary Name (in English), e-mail, Rewards membership number, (resort) reservation and service use information, contact information (mobile or home phone number), (resort points accumulation and redemption history Verification and personal identification to provide membership services, Provision of discounts, points accumulation or redemption for services provided by the Company and other various membership services Until withdrawal

2. Purpose of collecting and using personal information (golf coursew)

before the revision


개인정보의 수집 및 이용목적(골프장)
Category Information items to be collected Purpose of collection Retention period
online Sign Up necessary L.POINT Integrated Member Name, ID, email, mobile phone number, date of birth, gender, nationality Utilized in the identity verification process according to the membership service, secured communication channels for customer notification and complaint handling Until withdrawal
necessary Corporate member Membership number, name, business number, corporate name, mobile phone number, date of birth
necessary Affiliates, travel agencies, associations Name, date of birth, email, contact information (mobile or home), ID,
Password, country, city/province (home or office), Loris membership number (automatically generated), business number, membership number, corporate authentication number, sign-up location, Lotte Skyhill CC reservation information (automatically generated), point accumulation and use history , discount history, IP/cookie information
necessary General corporation Business number, name, date of birth, mobile phone number, business number, corporate name
necessary Employee Certification e-mail Employee service provision
necessary Social login Naver, KakaoTalk account Login service through SNS
Select Marketing information Name, mobile phone number, email Lotte Resort event and product information Coupon sending, newsletter, participation in sweepstakes
Sales Member Certification necessary Corporate member Contact person name, mobile phone number, e-mail Provision of membership service after change in person in charge of corporate member, delivery of notices Until withdrawal
Affiliate Certification necessary Affiliate, travel agency, association Contact person name, mobile phone number, e-mail
golf reservation necessary Reservation information name, phone number Provision of golf reservation and revisit service 1 year
resident information name, phone number
Select Companion information (name, phone number, gender)
standby reservation necessary Reservation Information name, phone number Provision of golf reservation and revisit service 1 year
package reservation necessary Reservation Information name, phone number Provision of golf reservation and revisit service 1 year
resident information Name, mobile phone number, gender
select Companion information (name, phone number, gender)
coupon purchase necessary buyer information name, phone number Provision of purchase guidance and revisit service Payment data is stored for 5 years after attempted payment under the Electronic Commerce Act
recipient information name, phone number
participatory event necessary Name, mobile phone number, address, age Provision of golf reservation and revisit service 1 year
customer service center necessary Name, mobile phone number, email Lotte Resort product improvement and revisit service 1 year
Offline membership document [Application Form]
(Individual) (member) name, gender, date of birth, contact information, DM address (home or work address), photo, copy of ID, certificate of seal,
(Corporate) Name, gender, date of birth, contact information, company name, DM address (home or work address), photo, business registration certificate, certified copy of register, seal certificate, identification card, certificate of employment		 Membership preservation and disposal tasks such as change of membership information, transfer of ownership, and contract extension 5 years after withdrawal
[Member recommendation letter]
Applicant's name, date of birth, member registration number, address
New member name, date of birth, address
[Application for Change of Nominee]
Name, gender, membership number, resident registration number, business registration number, address, phone number, copy of identification card, employment certificate, photo
Contact person in charge of corporation, DM sending address (home or direct address)
[Withdrawal Application]
(Corporation) Name of corporation, member number, name of representative, member name, name of person in charge of corporation, contact information of person in charge of corporation, name of bank, name of account holder, account number, certificate of corporate seal, certified copy of corporation registration, business registration certificate, copy of bankbook, copy of identification
[Warrant]
Authorized person: Member name, resident registration number, address, contact information, seal certificate
Representative: Name of person in charge, date of birth, contact information		 Membership transaction agency business
Group application [Fixed Organization] Applicant's name, contact information
[Temporary organization] Applicant's name, contact information		 Group event Immediate destruction after storage for the year
Membership inquiry and name transfer application form Transferor: name of company, date of birth, address, copy of identification card, certificate of seal impression, business registration certificate, copy of register
Assignee: name, date of birth, contact information, address, certificate of seal impression, photo, copy of identification card, certificate of employment, business registration certificate, copy of register
Agent: Name, contact information, address, fax number		 Membership inquiry in advance and application submission Immediate destruction after completion of transfer
Caddy application form Name, address, date of birth, mobile phone number, academic background, language and other qualifications, social activities,
Photo, e-mail, emergency contact information, account number		 Deposit management reporting agency according to job application management goods payment Until retirement date
However, documents for deposit return must be submitted within 3 months after leaving the company.

after revision

개인정보의 수집 및 이용목적(골프장)
Category Information items to be collected Purpose of collection Retention period
online Sign Up necessary L.POINT Integrated Member Name, ID, email, mobile phone number, date of birth, gender, nationality Utilized in the identity verification process according to the membership service, secured communication channels for customer notification and complaint handling Until withdrawal
necessary Corporate member Membership number, name, business number, corporate name, mobile phone number, date of birth
necessary Affiliates, travel agencies, associations Name, date of birth, email, contact information (mobile or home), ID,
Password, country, city/province (home or office), Loris membership number (automatically generated), business number, membership number, corporate authentication number, sign-up location, Lotte Skyhill CC reservation information (automatically generated), point accumulation and use history , discount history, IP/cookie information
necessary General corporation Business number, name, date of birth, mobile phone number, business number, corporate name
necessary Employee Certification e-mail Employee service provision
necessary Social login Naver, KakaoTalk account Login service through SNS
Select Marketing information Name, mobile phone number, email Lotte Resort event and product information Coupon sending, newsletter, participation in sweepstakes
Sales Member Certification necessary Corporate member Contact person name, mobile phone number, e-mail Provision of membership service after change in person in charge of corporate member, delivery of notices Until withdrawal
Affiliate Certification necessary Affiliate, travel agency, association Contact person name, mobile phone number, e-mail
golf reservation necessary Reservation information name, phone number Provision of golf reservation and revisit service 1 year
resident information name, phone number
Select Companion information (name, phone number, gender)
standby reservation necessary Reservation Information name, phone number Provision of golf reservation and revisit service 1 year
package reservation necessary Reservation Information name, phone number Provision of golf reservation and revisit service 1 year
resident information Name, mobile phone number, gender
select Companion information (name, phone number, gender)
coupon purchase necessary buyer information name, phone number Provision of purchase guidance and revisit service Payment data is stored for 5 years after attempted payment under the Electronic Commerce Act
recipient information name, phone number
participatory event necessary Name, mobile phone number, address, age Provision of golf reservation and revisit service 1 year
customer service center necessary Name, mobile phone number, email Lotte Resort product improvement and revisit service 1 year
Offline membership document [Application Form]
(Individual) (member) name, gender, date of birth, contact information, DM address (home or work address), photo, copy of ID, certificate of seal,
(Corporate) Name, gender, date of birth, contact information, company name, DM address (home or work address), photo, business registration certificate, certified copy of register, seal certificate, identification card, certificate of employment		 Membership preservation and disposal tasks such as change of membership information, transfer of ownership, and contract extension 5 years after withdrawal
[Member recommendation letter]
Applicant's name, date of birth, member registration number, address
New member name, date of birth, address
[Application for Change of Nominee]
Name, gender, membership number, resident registration number, business registration number, address, phone number, copy of identification card, employment certificate, photo
Contact person in charge of corporation, DM sending address (home or direct address)
[Withdrawal Application]
(Corporation) Name of corporation, member number, name of representative, member name, name of person in charge of corporation, contact information of person in charge of corporation, name of bank, name of account holder, account number, certificate of corporate seal, certified copy of corporation registration, business registration certificate, copy of bankbook, copy of identification
[Warrant]
Authorized person: Member name, resident registration number, address, contact information, seal certificate
Representative: Name of person in charge, date of birth, contact information		 Membership transaction agency business
Group application [Fixed Organization] Applicant's name, contact information
[Temporary organization] Applicant's name, contact information		 Group event Immediate destruction after storage for the year
Membership inquiry and name transfer application form Transferor: name of company, date of birth, address, copy of identification card, certificate of seal impression, business registration certificate, copy of register
Assignee: name, date of birth, contact information, address, certificate of seal impression, photo, copy of identification card, certificate of employment, business registration certificate, copy of register
Agent: Name, contact information, address, fax number		 Membership inquiry in advance and application submission Immediate destruction after completion of transfer
Caddy application form Name, address, date of birth, mobile phone number, academic background, language and other qualifications, social activities,
Photo, e-mail, emergency contact information, account number		 Deposit management reporting agency according to job application management goods payment Until retirement date
However, documents for deposit return must be submitted within 3 months after leaving the company.
Rewards membership necessary Name (in English), e-mail, Rewards membership number, (resort) reservation and service use information, contact information (mobile or home phone number), (resort points accumulation and redemption history Verification and personal identification to provide membership services, Provision of discounts, points accumulation or redemption for services provided by the Company and other various membership services, Until withdrawal

Article 8. Technical and administrative measures to protect personal information

before the revision

Lotte Resort takes the following technical measures to ensure safety so that personal information is not lost, stolen, leaked, tampered with, or damaged in handling personal information of members.

  • 1. Regular self-audit We conduct regular self-audit to ensure the safety of handling personal information.
  • 2. Establishment and implementation of an internal management plan We have established and implemented an internal management plan for the safe handling of personal information.
  • 3. Important personal information required by the law of encryption of personal information is encrypted and stored and managed, so only the person can know it, and important data is provided with separate security functions such as encrypting file and transmission data or using the file lock function. I am using it.
  • 4. Technical measures against hacking, etc. The company installs a security program, periodically updates and checks, and installs a system in a controlled area from outside to prevent personal information leakage and damage caused by hacking or computer viruses. Physically monitored and blocked.
  • 5. Restricting access to personal information We take necessary measures to control access to personal information through granting, changing, and canceling access rights to the database system that processes personal information. Control access.
  • 6. Personal information handlers and users who access the personal information processing system maintain records of access in the personal information handling system, and the relevant access records are kept securely so that the personal information handlers and users who access the personal information processing system access records are not forged, altered, stolen, or lost.
  • 7. Use of locks for document security We keep documents containing personal information, auxiliary storage media, etc. in a safe place with locks.
  • 8. Access Control for Unauthorized Personnel We have set aside a physical storage area for storing personal information and established and operated an access control procedure.

after revision

Lotte Resort takes the following technical measures to ensure safety so that personal information is not lost, stolen, leaked, tampered with, or damaged in handling personal information of members.

  • 1. Regular self-audit We conduct regular self-audit to ensure the safety of handling personal information.
  • 2. Establishment and implementation of an internal management plan We have established and implemented an internal management plan for the safe handling of personal information.
  • 3. Important personal information required by the law of encryption of personal information is encrypted and stored and managed, so only the person can know it, and important data is provided with separate security functions such as encrypting file and transmission data or using the file lock function. I am using it.
  • 4. Technical measures against hacking, etc. The company installs a security program, periodically updates and checks, and installs a system in a controlled area from outside to prevent personal information leakage and damage caused by hacking or computer viruses. Physically monitored and blocked.
  • 5. Restricting access to personal information We take necessary measures to control access to personal information through granting, changing, and canceling access rights to the database system that processes personal information. Control access.
  • 6. Personal information handlers maintain records of access in the personal information handling system, and the relevant access records are kept securely so that the personal information handlers and users who access the personal information processing system access records are not forged, altered, stolen, or lost.
  • 7. Use of locks for document security We keep documents containing personal information, auxiliary storage media, etc. in a safe place with locks.
  • 8. Access Control for Unauthorized Personnel We have set aside a physical storage area for storing personal information and established and operated an access control procedure.

obligation to notify

before the revision

  • The current personal information processing policy will take effect from Friday, September 15, 2023, If there is any addition, deletion, or modification of the contents, we will notify you of the reason and contents of the change through our homepage.
    In addition, the personal information protection policy is given a version number and revision date so that it is easy to know whether it is revised or not.
  • - Date of announcement of change of personal information processing policy: Friday, September 15, 2023
  • - Date of implementation of the changed personal information processing policy: Friday, September 15, 2023

after revision

  • The current personal information processing policy will take effect from Friday, April 28 If there is any addition, deletion, or modification of the contents, we will notify you of the reason and contents of the change through our homepage.
    In addition, the personal information protection policy is given a version number and revision date so that it is easy to know whether it is revised or not.
  • - Date of announcement of change of personal information processing policy: Wednesday, November 01, 2023
  • - Date of implementation of the changed personal information processing policy: Wednesday, November 01, 2023

Reservation status

You can view room / package reservations booked on non-member at Lotte Resort homepage.

Members of the Lotte Resort Homepage Sign in and view your bookings.

Please use the Lotte Hotel website to view the reservation status of Lotte Hotel and Lotte Arai Resort.

Enter numbers only.
You cannot enter special characters and numbers.
Enter numbers only without '-'.

No reservation record is found. Please check the input.

  • If you don't remember the reservation no., please contact the Reservation Team.
  • If you have made a reservation by phone, please contact the Reservation Team.
  • [Call for reservation] Sokcho, Buyeo, Gimhae: 1588-4355 / Jeju: 1577-0360

On the Lotte Resort website, you can view purchases of coupon purchased by non-members .

Members of the Lotte Resort Homepage use login and then use your purchase status.

Enter English alphabets and numbers only.
You cannot enter special characters and numbers.
Enter numbers only without '-'.

No matching purchase information is found. Please check the input.

  • If you don't remember the purchase no., please contact the Reservation Team.
  • Contact Us : 1588-4355

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