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Lotte Resort

changes to the personal information processing policy

2022.11.03
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Lotte Resort
Lotte Resort Information on changes to the personal information processing policy

Hello, sir, thank you very much for using our Lotte Resort.
Please refer to the revised Lotte Resort Personal Information Processing Policy.

  • 1. Changes
    • Article 2. Personal information items to be collected and collection methods
    •   1. Purpose of collecting and using personal information (resort)
    •   2. Purpose of collecting and using personal information (golf course)
    •   3. How to collect personal information
    • Article 3. Procedure and method of destruction of personal information
    • Article 4. Provision and sharing of personal information
    • Article 5. Consignment of personal information processing
    • Article 12. Designated as personal information protection officer
  • 2. Terms and Conditions Revised Notice Date : November 03, 22 (Thursday)
  • 3. Revision Terms & Conditions Application Date : November 10, 22 (Thursday)

Revised Personal Information Processing Policy

before the revision

Article 2. Personal information items to be collected and collection methods

1. Purpose of collecting and using personal information (resort)

개인정보의 수집 및 이용목적(리조트)
division Collection method Collected items Purpose of collection Retention period
Offline Customer registration card On Paper necessary Name, date of birth, Mobile Phone number Disposal of lost and found items by main recognition a year from the date of one's stay (If you do not agree, destroy it five days after the date of check-out.)
Select Vehicle number, address, number of guests, e-mail Vehicle Identification Service, Lost and Found, Marketing Utilization
Application form for the person in charge of the corporation necessary Name of person in charge, mobile phone number, email, membership number, member name Provide smooth membership services and deliver notices, book and manage members Membership maintenance period
Select Address, business license number, fax number Securing delivery destinations such as identifying corporate member information, information, etc.

2. Purpose of collecting and using personal information (golf course)

개인정보의 수집 및 이용목적(골프장)
Category Method of collection Information items to be collected Purpose of collection Retention period
online Sign Up Homepage,
mobile		 Select Marketing information Name, mobile phone number, email Giveaways, event information, personal service provision and marketing Until withdrawal
Join reservation necessary Founder information Name, mobile phone number, gender, age Golf reservation and revisit service provided 1 year after reservation
Participant Information Name, mobile phone number, gender, age

3. How to collect personal information

  • The company collects personal information in the following ways.
    • - Collection through the tool for collecting generated information in the process of using PC, mobile, and APP
    • - Offer from affiliates
    • - Collecting personal information in writing, such as offline events and events
    • - Collection of users' personal information through e-mail, fax, telephone, etc. during the booking and consultation process
    • - documents related to member services, such as applications for admission and name changes

Article 3. Procedure and method of destruction of personal information

  • 1. In principle, after the purpose of keeping the personal information of the collected members is achieved, the personal information is immediately destroyed. In the case of personal information for which the purpose of collection and use has been achieved, it is transferred to a separate DB and stored safely in compliance with internal regulations and related laws and regulations, and is destroyed without delay when the specified period ends. At this time, personal information transferred to a separate DB will not be used for any other purpose unless it exceeds the purpose agreed by the user or is required by law.
  • 2. If the user receives a separate consent for the storage period, it is retained until the consent is obtained, and when the specified period ends, it is destroyed without delay. However, if specified by the higher law, a separate retention period is followed.
  • 3. However, if it is necessary to preserve it under the relevant laws such as the Consumer Protection Act in commercial law and electronic commerce, it will be preserved for a certain period of time. In this case, the company uses the information it keeps for the purpose of storage only, and the retention period is as follows.
개인정보의 파기절차 및 방법
division Reason for preservation Retention period
a record of membership extinctive prescription of bonds and property rights under Article 162 of the Civil Act 10years
Records of contract or withdrawal of subscription Consumer Protection Act in e-commerce 5years
Records on payment and supply of goods, etc. 5years
Records of consumer complaints or disputes 3years
a record of loss/acquisition Storage as much as the period of public notice under Article 253 of the Civil Act 6months
a record of events/accidents storage for the period of statute of limitations for outstanding events/accidents under Article 766 of the Civil Act 10year
  • 4. The preservation period according to the internal policy is as follows.
  • 5. Personal Information Validity Notice
    • - In order to protect the members' personal information, the company shall immediately discard the personal information of the online members of the website who have not used the service for one year pursuant to Article 29 (2) of the Information and Communication Network Act.
    • - In this case, you will be notified via SMS or email that you signed up at least 30 days in advance.

Article 4. Provision and sharing of personal information

개인정보의 제공 및 공유
division Recipient Personal information items provided purpose of use Period of use
L.POINT service Lotte Members Name, L point card number (mobile phone number) L point accumulation and use approval Until membership withdrawal
Join reservation service Join reservation creator, participant Name, mobile phone number Join Reservation Service Information 1 year from the date of built-in

Article 5. Consignment of personal information processing

  • 1. The company entrusts personal information as follows to fulfill the service, and in accordance with relevant laws and regulations, the consignment agreement stipulates the necessary information so that personal information can be safely managed.
  • 개인정보 처리 위탁
    Information System Operation Management fiduciary Reconsignee Consignment Personal information retention and use period
    Information System Operation Management Lotte Information & Communication Co., Ltd. - Computing system operation, SMS service At the time of withdrawal from membership or termination of consignment
    Ad Capsule Co., Ltd. Homepage operation
    L.POINT SSO operation Lotte Members - Integrated membership system (L.POINT) operation
    - SSO membership
    - L.POINT usage history management / operation
    Notification Talk sent Biztalk Co., Ltd. - KakaoTalk Notification Talk sending service
    Kakao Plus Friend Talk shipping
    Identity NICE evaluation information - Identity authentication service
    Online electronic payment Lotte Members - Product and reservation payment agency

Article 12. Designated as personal information protection officer

  • 1. The company is doing its best to safely use high-quality information for its members. In protecting personal information, the company takes full responsibility in the event of an accident contrary to the notices to members. However, despite technical supplementary measures, we are not responsible for any damages to information caused by unexpected accidents caused by basic network risks such as hacking and various disputes caused by visitors' postings. The person in charge of protecting and processing personal information of members is as follows, and we respond promptly and sincerely to inquiries related to personal information.
  • 개인정보 보호책임자 지정
    division charge name Phone number E-mail
    Integrated Marketing Team Personal information protection officer Lee Sang Sang 02-311-6890 eungsang.lee@lotte.net
    Personal Information Protection Officer Joohee Yoon 02-317-7847 juheeyoon@lotte.net
    law-abiding management team Director of Information Protection Ma Sung-Ho 055-340-9115 sungho_ma@lotte.net
    Information Protection Officer Kim Sung-Ji 055-340-9071 sungji.kim@lotte.net
  • ※ Telephone counseling is available from 09 am to 18 pm on weekdays.
  • 2. If it is received via e-mail or homepage, we will respond to you in a sincere manner as soon as possible.
    • -Homepage: http://www.lotteresort.com, http://www.lotteskyhill.com (1: 1 counseling in the customer center)
      ※ 1: 1 consultation is available to online members only.
      However, L.POINT member service related inquiries will be promptly answered by the L.POINT customer center.
    • -L.POINT Customer Center Phone: 1899-8900 / FAX: 02-3668-8602 / E-mail: webmaster@lotte.com
  • 3. If you need other personal information consultation, you can contact the Personal Information Infringement Report Center, Korea Internet Security Agency Infringement Accident Response Support Center, and the National Police Agency Cyber ​​Safety Bureau.
  • 개인정보 처리 위탁
    Consulting agency telephone home page
    Personal Information Infringement Report Center (Without area code) 118 privacy.kisa.or.kr
    Personal Information Dispute Mediation Committee (Without area code) 1833-6972 www.kopico.go.kr
    Korea Internet Security Agency Infringement Accident Response Support Center (Without area code) 118 www.krcert.or.kr
    National Police Agency Cyber ​​Safety Bureau (Without area code) 182 cyberbureau.police.go.kr
    Supreme Prosecutors' Office Cybercrime Division (Without area code) 1301 www.spo.go.kr

Notice

The current privacy policy applies from June 1, 2020. If there is any addition, deletion, or modification of the content, we will notify you through the notice on the website from 7 days before the revision.
In addition, the version number and revision date are given to the privacy policy so that it can be easily identified.
- Date of change of personal information processing policy : 2020-05-22
- Date of change of personal information processing policy : 2020-06-02

after revision

Article 2. Personal information items to be collected and collection methods

1. Purpose of collecting and using personal information (resort)

개인정보의 수집 및 이용목적(리조트)
division Collected items Purpose of collection Retention period
Offline Customer registration card necessary Name, date of birth, Mobile Phone number, e-mail Reservation confirmation and re-visit service provided 1 year
Select number of guests, Vehicle number, address, nationality
Application form for the person in charge of the corporation necessary Name of person in charge, mobile phone number, email, membership number, member name Provide smooth membership services and deliver notices, book and manage members 5 years after membership withdrawal
Select Address, business license number, fax number Securing delivery destinations such as identifying corporate member information, information, etc.

2. Purpose of collecting and using personal information (golf course)

개인정보의 수집 및 이용목적(골프장)
Category Method of collection Information items to be collected Purpose of collection Retention period
online Sign Up Homepage,
mobile		 Select Marketing information Name, mobile phone number, email Participate in events and product information coupons, newsletters, and prize events Until withdrawal

3. How to collect personal information

  • The company collects personal information in the following ways:
    • - collection of generated information in PC, mobile and APP application processes through the collection
    • - Offered by affiliates
    • - Written collection of personal information such as offline events and events
    • - Collection of user's personal information through e-mail, fax, phone, etc. during reservation and consultation process
    • - Submissions related to membership services such as application for membership, transfer of title, etc.

Article 3. Procedure and method of destruction of personal information

  • 1. When personal information becomes unnecessary, such as the expiration of the period of personal information retention or the achievement of the purpose of processing, the company shall destroy the personal information without delay.
  • 2. If the period of personal information retention agreed by the data subject has elapsed or the purpose of processing has been achieved, the personal information shall be moved to a separate database (DB) or stored in a different storage location.
개인정보의 파기절차 및 방법
Sortation reason for preservation retention period
Records of Contracts or Withdrawal of Subscription, etc. Act on Consumer Protection in Electronic Commerce, etc. 5 years
Records of Payment and Supply of Goods 5 years
Records of Consumer Complaints or Disputes 3 years
important business books and business papers Article 33 of the Commercial Act (preservation of commercial books, etc.) 10 years
records of claims and property rights Article 162 of the Civil Act (Extinctive Prescription of Claims and Property Rights) 10 years
certificate of expenditure for other income-related expenses Article 106-2 of the Income Tax Act (Reception and storage of proof of expenditure, etc.) 5 years
  • 4. Procedures and methods for destroying personal information are as follows.
    • 1) Destruction procedure: The company selects personal information on which the grounds for destruction have occurred and destroys personal information with the approval of the company's personal information protection manager.
    • 2) Destruction method: The company destroys personal information recorded and stored in electronic file format so that the record cannot be reproduced, and the personal information recorded and stored in paper documents is destroyed by crushing or incineration.
  • 5. Information on the expiration date of personal information
    • 1. The validity period of personal information means that the user's personal information is stored and managed to use it or to limit the period that can be provided to a third party.
    • 2. Our service usage standards and expiration dates are as follows, and we will separately store, manage, or destroy personal information after the expiration of the expiration date based on the time of final use of the service.
      • - Validity period: 1 year.However, if a member explicitly selects and requests that the expiration date of personal information be until "membership withdrawal", the expiration date of personal information for the member shall be until "membership withdrawal withdrawal".
      • - Criteria for using the service: Lotte Resort online service (room reservation, package reservation, theme park ticket purchase, etc.), Lotte Skyhill CC online service (golf reservation, package reservation, coupon purchase, etc.)
    • 3. How to take measures for personal information after the expiration of the expiration date: Separate storage and management.
      • - Separated storage and management: Physical separation or logical separation as part of measures equivalent to destruction, separating long-term non-user personal information from general members' personal information DB, storing and managing punishment.
      • - Notification of expiration of the expiration date: 30 days prior to the expiration of the expiration of the expiration date, date, and personal information items to be destroyed or stored separately by e-mail, etc.
      • - If the information on the above notification means is missing or incorrect, it will be replaced by posting a notice on the website.
    • 4. Personal Information Action Cycle: Once a day.
    • 5. If a member uses Lotte Resort or Lotte Skyhill CC online service even after the expiration of the expiration date, it will be regarded as a re-use request and will be replaced from separate storage and management to normal use.

Article 4. Provision and sharing of personal information

개인정보의 제공 및 공유
division Recipient Personal information items provided purpose of use Period of use
L.POINT service Lotte Members Name, L point card number (mobile phone number) L point accumulation and use approval Until membership withdrawal
Round Score Service Smart Score Name, mobile phone number, score Round Score Service Until membership withdrawal
Travel Activity History Tour Let's play in Baekje. Name, Mobile Number, Resident Registration Number traveler's insurance coverage 3 months
Traveler Seunghyo Award Planning Tour My Bank Name, Mobile Number, Resident Registration Number traveler's insurance coverage 3 months
membership service Korea Golf Course Management Association Name, membership number, date of membership issuance of membership certificates 10 years
Korea Recreational Condominium Medium Business Association Name, membership number, date of acquisition
affiliated golf course Name, cell phone number, membership number. affiliated golf course reservation Until membership withdrawal
National Tax Service Name, resident registration number, address, membership number, membership date, acquisition price, trading price Performance of requests for submission of books, evidence, etc. in accordance with national and local tax laws and regulations. 5 years
competent city hall
golf membership exchange Name, membership number, acquisition date, acquisition amount Delegation of duties such as preservation and disposal of membership rights until withdrawal
hole-in-one event Lotte Hotel Jeju Name, resident registration number, contact number, address Free prizes for hole-in-one destruction immediately after objectives have been achieved

*We inform you that it will be processed in accordance with Article 100-25 of the Enforcement Rule of the Income Tax Act for the 5th year of resident registration number (related to tax utility charges).
Windy Hill Co., Ltd. Name, resident registration number, contact number, address
world wine Name, resident registration number, contact number, address
White Line Dermatology Clinic Name, resident registration number, contact number, address
Kyongnam Bank Co., Ltd. Name, resident registration number, contact number, address
JOINCREATIVE Co., Ltd. Name, resident registration number, contact number, address
Nexen Co., Ltd. Name, address, contact number

Article 5. Consignment of personal information processing

  • 1. The company entrusts personal information as follows to fulfill the service, and in accordance with relevant laws and regulations, the consignment agreement stipulates the necessary information so that personal information can be safely managed.
  • 개인정보 처리 위탁
    trustee content of business
    Lotte Information and Communication Co., Ltd. computer system operation, website operation
    SMS, Kakao Talk notification message sending business
    Lotte Members Co., Ltd. Integrated Member System (L.POINT) Operations
    SSO membership system operation
    agency for payment of goods
    authentication service
    Soul Company Co., Ltd.,
    G&C Co., Ltd.,
    Trinitywith Co., Ltd.,
    Golf 114 Membership Exchange    		 distribution paperwork agency
    The Man Co., Ltd., McSub Co., Ltd., Business site management, facility management, safety management, food and beverage operation, and pro shop operation

Article 12. Designated as personal information protection officer

  • 1. The company is doing its best to ensure that members can safely use quality information.In the event of an accident contrary to the matters notified to you in protecting personal information, the company is fully responsible.However, despite the technical supplementary measures, we are not responsible for any damage to information caused by unexpected incidents caused by basic network risks such as hacking and any disputes caused by posts made by visitors.The person in charge of protecting and processing the members' personal information is as follows, and we respond quickly and sincerely to inquiries related to personal information.
    • - Customer Information Department: Sales Marketing Team
      Personal Information Protection Manager: Ryu Won-ha (TEL: 02-311-6885 / E-Mail: wonha.Ryu@lotte.net)
    • - Contact person on the website: Um Do-kyung (TEL: 02-311-6831 / E-mail: dogyeong.eom@lotte.net)
    • * Telephone counseling is only available from 09:00 a.m. to 18:00 p.m. on weekdays.
  • 2. If you receive it via e-mail or homepage, we will respond sincerely as soon as possible.
    • - Website: http://www.lotteresort.com, http://www.lotteskyhill.com (1:1 consultation in customer center)
    • 1:1 1:1 consultation is available only for online members.
    • However, L.POINT membership service inquiries will be answered promptly at the L.POINT Customer Center.
    • -L.POINT Customer Center Telephone: 1899-8900 / Fax: 02-3668-8602 / Email: webmaster@lotte.com
  • 3. If you need other personal information, you can contact the Personal Information Infringement Reporting Center, the Korea Internet & Security Agency's Infringement Response Support Center, and the Cyber Safety Bureau of the National Police Agency.

obligation to notify

The current personal information processing policy will take effect from Thursday, November 10, 2022.If there is any addition, deletion, or modification of the contents, we will notify you 7 days before the revision through the notice on the website.
In addition, the personal information protection policy is given a version number and revision date so that it is easy to know whether it is revised or not.
- Date of announcement of change of personal information processing policy: Thursday, November 3, 2022
- Date of implementation of the changed personal information processing policy: Thursday, November 10, 2022

Reservation status

You can view room / package reservations booked on non-member at Lotte Resort homepage.

Members of the Lotte Resort Homepage Sign in and view your bookings.

Please use the Lotte Hotel website to view the reservation status of Lotte Hotel and Lotte Arai Resort.

Enter numbers only.
You cannot enter special characters and numbers.
Enter numbers only without '-'.

No reservation record is found. Please check the input.

  • If you don't remember the reservation no., please contact the Reservation Team.
  • If you have made a reservation by phone, please contact the Reservation Team.
  • Query on reservation : 1588-4355

On the Lotte Resort website, you can view purchases of theme park tickets purchased by non-members .

Members of the Lotte Resort Homepage use login and then use your purchase status.

Enter English alphabets and numbers only.
You cannot enter special characters and numbers.
Enter numbers only without '-'.

No matching purchase information is found. Please check the input.

  • If you don't remember the purchase no., please contact the Reservation Team.
  • Contact Us : 1588-4355

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lotteresort.sales@lotte.net

문의 ㅣ 02-311-6835

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