FAQ

You can find frequently asked questions and answers of Lotte Resort customers.

Total21queries
  • Q
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    There are no robe in the rooms except the hotels in Lotte Resort Sokcho.

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    Lotte Resort Sokcho and Buyeo have no room service.

    Lotte Resort Jeju Artvillas has menus for delivery service. Contact Art Cordelia for information . 
    (Service hours: 13:00~21:00 / Contact: 064-731-9146)​

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    [Lotte Resort Buyeo]

    There are air purifiers in the rooms of  55 pyeong. 

    [Lotte Resort Sokcho, Jeju Artvillas]
    Contact the front desk or the reservation office for rental. ​

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    No, we don't have extra beds. 

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    Rooms are assigned at the front desk at checking-in. No advanced assignment is allowed. 

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    [Lotte Resort Sokcho]

    All rooms are designed to provide ocean view.  

    [Lotte Resort Buyeo]
    No room as a sea view.​

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    [Lotte Resort Buyeo]

    Baby strollers and baby bathtubs are available for free, and bed guards and baby cots are available for rent. 

    [Lotte Resort Sokcho]
    Baby cots, bed guards, bottle sterilizers, baby baths, infant toilet seats and air purifier are available for free for who made reservations. These items may not be available. 

    [Jeju Artvillas]
    Baby cots, baby bathtubs, baby stroller (1 for each family / combined model / Nuna or Inglesina, provided randomly), and bottle sterilizer are available for free.  
    No bed guard is available.​

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    [Lotte Resort Buyeo]

    There are communal microwaves in the ice-making rooms on the 2nd, 7th and 11th floor. 

    [Lotte Resort Sokcho]
    There is no microwave in the accommodations. You can use it at Seven Eleven on the 1st basement floor. 

    [Jeju Artvillas]
    Each accommodation has a microwave oven.​

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    No, You can't stay with your dog. 
    Only Lotte Resort Buyeo operates rooms where you can stay with your dog. You need to make reservation, and use a cage in other areas except the room and the lobby. ​

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