You can report lost articles on the Customer Voice.
Please leave detailed information about the lost articles, and we will contact you after checking the found articles.
(Example: reservation number, departure date and room number)
If you attach a photo of the lost article, we can find it more quickly.
You can view room / package reservations booked on non-member at Lotte Resort homepage.
Members of the Lotte Resort Homepage Sign in and view your bookings.
Please use the Lotte Hotel website to view the reservation status of Lotte Hotel and Lotte Arai Resort.
No reservation record is found. Please check the input.
On the Lotte Resort website, you can view purchases of theme park tickets purchased by non-members .
Members of the Lotte Resort Homepage use login and then use your purchase status.
No matching purchase information is found. Please check the input.