Hotel Lotte Lotte Resort (hereinafter referred to as the 'Company') regards your personal information as important and complies with the 'Personal Information Protection Act'. Through the personal information processing policy, the company notifies you of the purpose and method of using the personal information provided by the customer and what measures are being taken to protect personal information. When the company amends the personal information processing policy, it will notify it through the website announcement (or individual notice).
Personal information is information about a surviving individual, and information that can identify the individual based on the name, ID, etc. included in the information (Even if the information alone cannot identify a specific individual, it is easy to use with other information. It can be combined and identified).
Refers to members who can use various services provided by the company (individual sales members, corporate sales members, L.POINT members, affiliates, etc.).
A member who can use the L.POINT service as an integrated online member according to the Lotte Group Single Sign On policy.
The company discloses the personal information processing policy on the first screen of the homepage, so that members can always view it easily. In addition, the personal information processing policy may be changed due to changes in government laws and guidelines or the company's internal policy, and the necessary procedures are established for the continuous improvement of the personal information processing policy. If you revise the privacy policy or if the privacy policy changes, we will notify you through the privacy policy on the first page of the homepage.
1. Purpose of collecting and using personal information (resort)
division | Collected items | Purpose of collection | Retention period | |||
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online | Sign Up | necessary | L.POINT Integrated Member | Name, ID, email, mobile phone number, date of birth, gender, nationality | Utilized in the identity verification process according to the membership service, secured communication channels for customer notification and complaint handling | Until withdrawal |
necessary | Corporate member | Name, ID, email, mobile phone number, date of birth | ||||
necessary | Social login | Naver, KakaoTalk account | Login service through SNS | |||
necessary | Employee Certification | Employee service provision | ||||
Select | Marketing information | Name, mobile phone number, email | Giveaways, event information, personal service provision and marketing | |||
Apply for joining El Plus | necessary | Individual members | Name, date of birth, address, membership number | Member identification and membership service according to membership service provided by Lotte Resort El Plus Club | Membership maintenance period | |
Corporate member | Company name, name, address, member number | |||||
Individual members | Mobile phone number, email, member number | Notice delivery and reservation management | ||||
Corporate member | Contact (company), email, member number | |||||
Select | Individual members | Name, mobile phone number, address | Secure delivery address such as invoices and notices | Membership maintenance period | ||
Corporate member | Name, mobile phone number, address | |||||
Corporate member | Name, contact information (company), company name | Corporate Member Information Identification | ||||
Reservation | necessary | Reservation information | Name, mobile phone number, card information | Room reservation and revisit service | 1 year after reservation | |
Guest Information | Name, mobile phone number | |||||
Select | Guest email | |||||
Package Reservation | necessary | Reservation information | Name, mobile phone number, card information | Package product reservation and revisit service | 1 year after reservation | |
Guest Information | Name, mobile phone number | |||||
Select | Guest email | |||||
Coupon reservation | necessary | Reservation information | Name, mobile phone number, card information | Room reservation and revisit service | 1 year after reservation | |
Guest Information | Name, mobile phone number | |||||
Select | Guest email | |||||
Group reservation | necessary | Name, mobile phone number, card information | Room reservation and revisit service | 1 year after reservation | ||
Select | Guest email | |||||
Lottery reservation | necessary | Name, mobile phone number | Room reservation and revisit service | 1 year after reservation | ||
Select | Guest email | |||||
Theme Park Ticket | necessary | Buyer information | Name, mobile phone number, email, company name (group name) | Theme park reservation and revisit service | 1 year | |
User information | Name, mobile phone number | |||||
Select | Buyer email | |||||
Seminar & Wedding Inquiries | necessary | Name, mobile phone number, email, company name (group name) | Seminar and wedding reservation and service provision | 1 year | ||
voice of the customer | necessary | Name, mobile phone number, email | Lotte Resort product improvement and revisit service | 1 year | ||
Satisfaction survey | necessary | Member information when registering | Name, mobile phone number, email | Satisfaction survey on the use of Lotte Resort products and services and provision of revisit services | 1 year | |
Guest information at the time of booking | Name, mobile phone number, email | |||||
Presale Consultation | necessary | Individual members | Name, mobile phone number, email | Lotte Resort pre-sale counseling and revisit service | 1 year | |
Corporate member | Name, mobile phone number, company name, contact information (company), email | |||||
Download presale materials | necessary | Individual members | Name, mobile phone number, email | Download and revisit Lotte Resort sales related materials | 1 year | |
Corporate member | Name, mobile phone number, company name, contact information (company), email | |||||
Offline | Customer registration card | necessary | Name, date of birth, Mobile Phone number, e-mail | Reservation confirmation and re-visit service provided | 1 year | |
Select | number of guests, Vehicle number, address, nationality | |||||
Application form for the person in charge of the corporation | necessary | Name of person in charge, mobile phone number, email, membership number, member name | Provide smooth membership services and deliver notices, book and manage members | 5 years after membership withdrawal | ||
Select | Address, business license number, fax number | Securing delivery destinations such as identifying corporate member information, information, etc. |
2. Purpose of collecting and using personal information (golf course)
Category | Information items to be collected | Purpose of collection | Retention period | ||||
---|---|---|---|---|---|---|---|
online | Sign Up | necessary | L.POINT Integrated Member | Name, ID, email, mobile phone number, date of birth, gender, nationality | Utilized in the identity verification process according to the membership service, secured communication channels for customer notification and complaint handling | Until withdrawal | |
necessary | Corporate member | Membership number, name, business number, corporate name, mobile phone number, date of birth | |||||
necessary | Affiliates, travel agencies, associations | Name, date of birth, email, contact information (mobile or home), ID, Password, country, city/province (home or office), Loris membership number (automatically generated), business number, membership number, corporate authentication number, sign-up location, Lotte Skyhill CC reservation information (automatically generated), point accumulation and use history , discount history, IP/cookie information |
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necessary | General corporation | Business number, name, date of birth, mobile phone number, business number, corporate name | |||||
necessary | Employee Certification | Employee service provision | |||||
necessary | Social login | Naver, KakaoTalk account | Login service through SNS | ||||
Select | Marketing information | Name, mobile phone number, email | Lotte Resort event and product information Coupon sending, newsletter, participation in sweepstakes | ||||
Sales Member Certification | necessary | Corporate member | Contact person name, mobile phone number, e-mail | Provision of membership service after change in person in charge of corporate member, delivery of notices | Until withdrawal | ||
Affiliate Certification | necessary | Affiliate, travel agency, association | Contact person name, mobile phone number, e-mail | ||||
golf reservation | necessary | Reservation information | name, phone number | Provision of golf reservation and revisit service | 1 year | ||
resident information | name, phone number | ||||||
Select | Companion information (name, phone number, gender) | ||||||
standby reservation | necessary | Reservation Information | name, phone number | Provision of golf reservation and revisit service | 1 year | ||
package reservation | necessary | Reservation Information | name, phone number | Provision of golf reservation and revisit service | 1 year | ||
resident information | Name, mobile phone number, gender | ||||||
select | Companion information (name, phone number, gender) | ||||||
coupon purchase | necessary | buyer information | name, phone number | Provision of purchase guidance and revisit service | Payment data is stored for 5 years after attempted payment under the Electronic Commerce Act | ||
recipient information | name, phone number | ||||||
participatory event | necessary | Name, mobile phone number, address, age | Provision of golf reservation and revisit service | 1 year | |||
customer service center | necessary | Name, mobile phone number, email | Lotte Resort product improvement and revisit service | 1 year | |||
Offline | membership document | [Application Form] (Individual) (member) name, gender, date of birth, contact information, DM address (home or work address), photo, copy of ID, certificate of seal, (Corporate) Name, gender, date of birth, contact information, company name, DM address (home or work address), photo, business registration certificate, certified copy of register, seal certificate, identification card, certificate of employment |
Membership preservation and disposal tasks such as change of membership information, transfer of ownership, and contract extension | 5 years after withdrawal | |||
[Member recommendation letter] Applicant's name, date of birth, member registration number, address New member name, date of birth, address |
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[Application for Change of Nominee] Name, gender, membership number, resident registration number, business registration number, address, phone number, copy of identification card, employment certificate, photo Contact person in charge of corporation, DM sending address (home or direct address) |
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[Withdrawal Application] (Corporation) Name of corporation, member number, name of representative, member name, name of person in charge of corporation, contact information of person in charge of corporation, name of bank, name of account holder, account number, certificate of corporate seal, certified copy of corporation registration, business registration certificate, copy of bankbook, copy of identification |
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[Warrant] Authorized person: Member name, resident registration number, address, contact information, seal certificate Representative: Name of person in charge, date of birth, contact information |
Membership transaction agency business | ||||||
Group application | [Fixed Organization] Applicant's name, contact information [Temporary organization] Applicant's name, contact information |
Group event | Immediate destruction after storage for the year | ||||
Membership inquiry and name transfer application form | Transferor: name of company, date of birth, address, copy of identification card, certificate of seal impression, business registration certificate, copy of register Assignee: name, date of birth, contact information, address, certificate of seal impression, photo, copy of identification card, certificate of employment, business registration certificate, copy of register Agent: Name, contact information, address, fax number |
Membership inquiry in advance and application submission | Immediate destruction after completion of transfer | ||||
Caddy application form | Name, address, date of birth, mobile phone number, academic background, language and other qualifications, social activities, Photo, e-mail, emergency contact information, account number |
Deposit management reporting agency according to job application management goods payment | Until retirement date However, documents for deposit return must be submitted within 3 months after leaving the company. |
3. Permissions to access information and features in apps on mobile devices
Category | Permissions | Purpose | |
---|---|---|---|
Android | Required | Phone | Used when accessing to verify mobile phone status and device ID |
Photos/Media/Files | Anti tamper and Upload customer voice file | ||
Optional | Camera | Required when taking photos | |
ios | Required | Photos/Media/Files | Anti tamper and Upload customer voice file |
Optional | Camera | Required when taking photos |
4. How to collect personal information
Sortation | reason for preservation | retention period |
---|---|---|
Records of Contracts or Withdrawal of Subscription, etc. | Act on Consumer Protection in Electronic Commerce, etc. | 5 years |
Records of Payment and Supply of Goods | 5 years | |
Records of Consumer Complaints or Disputes | 3 years | |
important business books and business papers | Article 33 of the Commercial Act (preservation of commercial books, etc.) | 10 years |
records of claims and property rights | Article 162 of the Civil Act (Extinctive Prescription of Claims and Property Rights) | 10 years |
certificate of expenditure for other income-related expenses | Article 106-2 of the Income Tax Act (Reception and storage of proof of expenditure, etc.) | 5 years |
1.The company uses your personal information within the range notified in the 'Personal Information Collection Items and Collection Methods' and 'Purpose and Collection of Personal Information', personal information is provided to a third party only when it falls under Articles 17 and 18 of the 「Personal Information Protection Act」, such as member consent and special provisions of the law, and other than that, the personal information of the information subject is not provided to the third party.
In order to provide smooth service, the company obtains the consent of the information subject in the following cases and provides it only to the minimum extent necessary.
division | Recipient | Personal information items provided | purpose of use | Period of use |
---|---|---|---|---|
L.POINT service | Lotte Members | Name, L point card number (mobile phone number) | L point accumulation and use approval | Until membership withdrawal |
Round Score Service | Smart Score | Name, mobile phone number, score | Round Score Service | Until membership withdrawal |
Travel Activity History Tour | Let's play in Baekje. | Name, Mobile Number, Resident Registration Number | traveler's insurance coverage | 3 months |
Traveler Seunghyo Award Planning Tour | My Bank | Name, Mobile Number, Resident Registration Number | traveler's insurance coverage | 3 months |
membership service | Korea Golf Course Management Association | Name, membership number, date of membership | issuance of membership certificates | 10 years |
Korea Recreational Condominium Medium Business Association | Name, membership number, date of acquisition | |||
affiliated golf course | Name, cell phone number, membership number. | affiliated golf course reservation | Until membership withdrawal | |
National Tax Service | Name, resident registration number, address, membership number, membership date, acquisition price, trading price | Performance of requests for submission of books, evidence, etc. in accordance with national and local tax laws and regulations. | 5 years | |
competent city hall | ||||
golf membership exchange | Name, membership number, acquisition date, acquisition amount | Delegation of duties such as preservation and disposal of membership rights | until withdrawal | |
hole-in-one event | Lotte Hotel Jeju | Name, resident registration number, contact number, address | Free prizes for hole-in-one | destruction immediately after objectives have been achieved *We inform you that it will be processed in accordance with the Income Tax Act for the 5th year of resident registration number (related to tax utility charges). |
Windy Hill Co., Ltd. | Name, resident registration number, contact number, address | |||
world wine | Name, resident registration number, contact number, address | |||
White Line Dermatology Clinic | Name, resident registration number, contact number, address | |||
Kyongnam Bank Co., Ltd. | Name, resident registration number, contact number, address | |||
JOINCREATIVE Co., Ltd. | Name, resident registration number, contact number, address | |||
Nexen Co., Ltd. | Name, address, contact number |
2. In accordance with the "Personal Information Handling and Protection Guidelines in Emergency Situations" jointly announced by government-related ministries, the company handles disasters, infectious diseases, incidents/accidents that cause imminent danger to life and body, and urgent property
In the event of an emergency, such as loss, personal information may be provided to related organizations without the consent of the information subject. For details, please click here*.
Category | Third party service providers | sub-processor | Activities to be consigned | Personal information retention and usage period |
---|---|---|---|---|
Information system operation and management | Lotte Information and Communication Co., Ltd. | Etribe Co., Ltd. | computer system operation, website operation | Upon subcontractor agreement termination |
SMS, Kakao Talk notification message sending business | ||||
Lotte Members Co., Ltd. | - | Integrated Member System (L.POINT) Operations | Upon subcontractor agreement termination | |
SSO membership system operation | ||||
agency for payment of goods | ||||
authentication service | ||||
Personalized content | Insider Pte. Ltd. | - | personalized marketing | Upon subcontractor agreement termination |
paperwork agency |
Soul Company Co., Ltd., G&C Co., Ltd., Trinitywith Co., Ltd., Golf 114 Membership Exchange |
- | distribution paperwork agency | Upon subcontractor agreement termination |
Business site management and operation | The Man Co., Ltd., Macserve Co., Ltd., Doing C&S Co., Ltd., Sway Korea Co., Ltd., IBS Industry Co., Ltd., CJ Freshway Co., Ltd., Ko&M Co., Ltd., Pulmuone Food & Culture Co., Ltd., Stance Golf Co., Ltd. , Billis Korea Co., Ltd., TOT Co., Ltd., Daejung golf engineering Co., Ltd., Properlandscape Co., Ltd., jaymaster, garam, JAMESENG CO.Ltd, Inchang. Co., Ltd. | - | Business site management, facility management, safety management, food and beverage operation, and pro shop operation | Upon subcontractor agreement termination |
Lotte Resort takes the following technical measures to ensure safety so that personal information is not lost, stolen, leaked, tampered with, or damaged in handling personal information of members.
The Company may provide links to websites of other companies and affiliates or collect information through its external sites. In this case, the company has no control over external sites and materials, so it cannot be held responsible for the usefulness of services or materials provided from it, and cannot be guaranteed. If you move to a page of an external site or a link site, the privacy policy of the site is irrelevant to the company, so please check the policy of the site you visited.
consultation organizations | TEL | URL |
---|---|---|
Privacy Infringement Report Center | 118 without area code | privacy.kisa.or.kr |
Privacy Dispute Mediation Committee | 1833-6972 without area code | www.kopico.go.kr |
KOREA Computer Emergency Response Team Coordination Center | 118 without area code | www.krcert.or.kr |
National Police Agency Cyber Crime Investigation Office | 182 without area code | cyberbureau.police.go.kr |
Cyber Crime Investigation Unit at the Supreme Prosecutor’s Office | 1301 without area code | cid@spo.go.kr |
The current personal information processing policy will take effect from Friday, September 15, 2023, If there is any addition, deletion, or modification of the contents, we will notify you of the reason and contents of the change through our homepage.
In addition, the personal information protection policy is given a version number and revision date so that it is easy to know whether it is revised or not.
- Date of announcement of change of personal information processing policy: Thursday, September 14, 2023
- Date of implementation of the changed personal information processing policy: Friday, September 15, 2023